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Dispatch failure leads to change
A report by Ryan Strategies Group, a company hired by the city to review the incident and response, blamed a 20-minute delay in responding to the Slavin home on “little or no communication” between police and fire during at the time of the incident, as well as each department’s operating in its own “communications silo.”
Taunton Police Lt. Eric Nichols said that back when the stabbings happened, the two departments handled dispatching separately. If you called 911 in Taunton, the call would go to the fire department, and they would transfer the call to police if it was a police matter…
