Being put on hold for any reason can be annoying in itself, but a whole different issue arises when that phone call is a potential life or death situation. One restaurant worker in the Buckhead area of Atlanta got an unfortunate example of that feeling by...

GRAND RAPIDS, Mich. — A team of assessors from the Michigan Law Enforcement Accreditation Commission will arrive in Grand Rapids on Thursday, Sept. 30 to “examine all aspects of the Grand Rapids Police Department’s policies, procedures, management, operations and...

Boston Police dispatchers are calling for help, saying increasingly low staffing levels are making a tough job untenable as more and more employees leave. Sean Murphy, a former BPD dispatcher, quit this year to work for the union that represents the workers, and he...

An Indiana man has been arrested for allegedly calling the 911 emergency line repeatedly, just to tell dispatchers that he was "tired." Police arrested Daniel Schroeder on Thursday after the 61-year-old resident of Evansville, Indiana allegedly called 911 four times....

They answer the call 24/7, even during a hiring squeeze BEND, Ore. (KTVZ) -- "911 -- what is the address of your emergency?" a Deschutes County dispatcher asked Friday -- a famous line we recognize and rely on, 24/7. The trustworthy ring and assurance that help will...

LOS GATOS, CA — The town of Los Gatos is facing a police dispatcher shortage, a situation that the president of the police union last week deemed a "public health crisis" as frustrations boiled over at a recent Town Council meeting. The Los Gatos-Monte Sereno Police...

When we are in crisis, we expect to be able to pick up the phone, call 911, and get help. However, too many in our region have experienced the gut-wrenching moment when that help doesn’t answer or takes too long to arrive. Some, mistrustful of our policing system,...

The Franklin County Sheriff’s Office is joining with Representative Norma Torres (D-CA35) and departments around the country to support the role of 9-1-1 dispatchers and their help in keeping things safe. Under the Bureau’s Standard Occupation Classification System...

Instead of dispatching armed police officers, Akron officials are exploring the possibility of a civilian response to 911 calls that involve non-violent disputes, mental health crises and more. City Council's Reimagining Public Safety Committee dedicated an hour last...

Indianapolis, IN - After more than 20 years of faithful service to the state of Indiana, Telecommunications Operator Donna Schultz has retired. Donna is a native of Louisville Kentucky and a 1976 graduate of Dupont Manual High School. She began her career with the...

After a 14-year-old girl in Parkland called 911 because her mother was not breathing, Telecommunications Supervisor Melissa Ayers instructed the teen how to perform CPR — saving the life of her mother. Because of Ayers’s successful lifesaving efforts, on September 9,...

NEW SCOTLAND — The Albany County Legislature this week unanimously approved $8.33 million in construction contracts to turn the former Clarksville Elementary School into the county’s Emergency 9-1-1 Communications Center. Sheriff Craig...

SANGAMON COUNTY, Ill. (WICS/WRSP) — The people answering your 9-1-1 calls are working thousands of hours of overtime. In Sangamon County, combined overtime costs in 2019 and 2020 totaled more than $1.3 million, and officials say the problem could get worse before...

DURHAM, N.C. (WNCN) – On Thursday, the City of Durham held a job fair at the NC Works career center on South Briggs. Officials looked to recruit call takers as almost half of the city’s 911 operator positions are vacant. CBS 17 has been reporting for months on the...

Flathead County property owners will begin seeing a new assessment supporting the consolidated 911 dispatch center on tax bills that go out in November. Flathead County voters approved a ballot measure in the November 2020 general election that taxes property owners...

ATLANTA — A Buckhead restaurant worker shot outside his job Sunday night told police that several 9-1-1 calls went unanswered. The shooting took place in the rear parking lot of Kyma, at 3085 Piedmont Road sometime before 8 p.m., according to Atlanta Police...

TLANTA (CBS46) — Understaffed and overwhelmed. That is how dispatchers are describing Atlanta's 9-1-1 call center. The current staffing shortage is causing concern among workers and callers. One mother told CBS46 that when she called 9-1-1, no one answered the call....

Corky Martin started his 26-year career in law enforcement in 1991 as a jailer at the old detention center adjacent to the Garland County Sheriff's Department. He's still working there 30 years later, but in a much different role. He's director of the Garland County...