Comm Center News
Accidental 9-1-1 calls becoming an issue in Oklahoma
ARDMORE, Okla. (KXII) - > Thanks to the invention of cell phones a 9-1-1 call can be placed practically anywhere. But as that technology has advanced and made contact emergency services easier, it has created an unexpected technical issue. According to Oklahoma...
Texarkana and Bowie County law enforcement investing in communications system that will finally let them ‘talk to each other’ (AR)
TEXARKANA — The purchase of a new dispatch, records and jail management computer systems for the Bi-State Justice Building should streamline information for law enforcement. Both Texarkanas and Bowie County are buying the system jointly. The goal is to integrate...
Portsmouth announces enhanced emergency medical dispatching (VA)
PORTSMOUTH, Va. (WAVY) — On Saturday, Portsmouth announced that the Emergency Communications Center is set to launch the Emergency Medical Dispatching (EMD) program on September 30. EMD is a nationally recognized protocol for emergency dispatchers that is meant...
Austin police weigh dispatching civilians, not officers to some non-emergency calls (TX)
Austin Police Department officials are finalizing plans to dispatch civilians instead of police officers to certain types of calls that do not involve emergencies as a way to maximize patrol staffing and respond to reformers' demands for change. Interim Police Chief...
Albany union points towards low staffing at emergency dispatch center (NY)
The Albany Firefighters' Union is once again raising the alarm over staffing levels at the city's dispatch center. According to the union, just four dispatchers were working Saturday night. Those four had to handle 911 calls, not just for fire, but for police and EMS...
Dozens of 911 center complaints filed by N.C. fire, EMS revealed (NC)
By Rachel Engel DURHAM, N.C. — Dozens of complaints by public safety agencies against Durham’s 911 center were revealed in a recent public records request. A months-long investigation by CBS 17 revealed the depth of the emergency call center’s staffing shortages,...
Portland considers automated system to improve 911 and nonemergency call wait times (OR)
"You’ll actually be talking to an intelligent computer who will help to direct you to the resources that you need,” explained city commissioner Mingus Mapps. PORTLAND, Ore. — City commissioner Mingus Mapps hopes to improve 911 wait times by installing artificial...
Shelby County takes over 911 services for Mountain Brook (AL)
The Mountain Brook Emergency Communications District recently signed a three-year contract with the Shelby County Emergency Communications District to take over as the provider of E-911 services for the city. Mountain Brook’s 911 services are currently provided by...
Austin PD to reroute non-emergency calls over staffing shortages, COVID protocols (TX)
By Suzie Ziegler AUSTIN, Texas — The Austin Police Department will be changing how it responds to non-emergency calls starting October 1, according to KXAN. Instead, the department will ask people to call 311 – not 911 – to report crimes that are no longer in progress...
Zetron to Address How LMR Companies Are Embracing Public Safety Broadband at IWCE
Zetron, a global leader in integrated mission critical communications technology, today announced that Paul Moskowitz, Vice President, and John Martyn, Senior Product Manager, will present at IWCE 2021: Connecting Critical Communications, taking place September 27-30...
County accepts bid for EMA communications project (KY)
The Hopkins County Fiscal Court accepted a $277,899 bid this week from VEI Communications to work on a project for the county EMA. Hopkins County EMA Director Nick Bailey said the project will make improvements for the public safety radio system that all the first...
Letter: From deep stress to soaring morale, dispatchers thank supporters (MA)
Please Support Local Advertisers On September 20, 2021, the Ipswich Select Board voted unanimously to reject joining the North Shore Regional 911 center which would have closed our local 911 Communications Center. We understand it is the job of the Town Manager and...
EDITORIAL: More work is needed at Meriden’s Emergency Communications Center (CT)
First things first, as they say. It’s important to recognize the significance of the recently announced $4.8 million expansion of Meriden’s Emergency Communications Center. Thanks to $4 million from the state, the city will be able to move the center from police...
City of Chattanooga, TN Deploys Genetec Security Center and Stratocast in Public-Private Policing
Montreal, Sept. 23, 2021 (GLOBE NEWSWIRE) -- Genetec Inc. (“Genetec”), a leading technology provider of unified security, public safety, operations, and business intelligence solutions, has deployed its Security Center unified platform to enable the City of...
Byron police mourn loss of Peach 911 dispatcher Jason Shaw after COVID-19 battle (GA)
PEACH COUNTY, Ga. — Editor's note: Video is coverage of Central Georgia law enforcement agencies dealing with COVID-19, in which Shaw was mentioned. The Byron Police Department is mourning the loss of one of their own. According to a Facebook post from the police...
TPD Dispatchers Support Hurricane-ravaged Dispatchers in Need (FL)
Titusville Police Public Safety Telecommunicators (PSTs), also known as 911 Dispatchers, answered a heartfelt call for support from their professional counterparts in hurricane ravished Louisiana. Twenty-Two 911 Dispatchers of the Plaquemines Parish Sheriff’s Office...
Phone problems reported at Delaware County 911 dispatch center (IN)
MUNCIE, Ind. — Phone problems on Thursday afternoon apparently left some callers unable to reach dispatchers at Delaware County's 911 dispatch center. Muncie Police Chief Nate Sloan said about 5 p.m. the county's 911 service had apparently been restored, and that...
Emergency app gets first responders to loved ones quickly
The average time it takes for emergency medical services (EMS) to reach you is about seven minutes. That’s if you live in a populated area. Move further away from the hustle and bustle, and response times can double to nearly 14 minutes. Tap or click here for 18 items...
Chesapeake Career Center training next generation of 911 dispatchers (VA)
CHESAPEAKE, Va. - The Chesapeake Career Center is filling a critical need by training the next generation of 911 emergency dispatchers. They want to make sure when the public calls 911, a trained professional is there to answer the call. After the shooting at Heritage...
Chesterfield’s Emergency Communications Center’s automated secure alarm protocol goes live (VA)
CHESTERFIELD, Va. (WWBT) - Chesterfield County has adopted another technological enhancement for their Emergency Communications Center. This system follows the launch of a new computer-aided dispatch (CAD) system in May. The Automated Secure Alarm Protocol - also...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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