There is a shortage of 911 dispatchers and call takers. Many Hampton Roads cities are down more than 10 workers. CHESAPEAKE, Va. — Author's note: the video above first aired in July 2021. Emergency dispatchers help people through some of their worst moments. Call...

DES MOINES, Iowa — Some metro first responders are now using an app that can help them get to 911 calls quicker. When someone doesn't know where they are. KCCI's Chris Gothner shows you why knowing just three words could save your life. [VIDEO]... READ MORE

LOUISVILLE, Ky. (WAVE) - Louisville’s 911 dispatch center is facing staff shortages that are causing some callers to have to wait. “I know it’s your emergency,” Jim Intermaggio, a 911 call taker, told WAVE 3 News. “We’re going to get you. Don’t hang up if you call and...

Over time, the Columbia County Emergency 9-1-1 Emergency Communications Department, as it’s officially known, has increasingly become the nerve center for emergency response in Columbia County. As director of 9-1-1 Rob Lopez says, “The 9-1-1 center is basically...

Millersville, MD (Arundel.News & AAFA)- A former police dispatch operator for the Anne Arundel County Police Department will face felony theft charges after being caught training for another agency while on the county's dime. 27 year old Brandy Quarles of...

Oct. 12—Law enforcement officers and 911 dispatchers have begun to receive training on the dispatch center's Computer Aided Dispatch system, which is scheduled to go online on Nov. 16. Paul Nave, the city and county's 911 center director, said dispatchers have been...

NENA: The 911 Association yesterday announced that the American National Standards Institute (ANSI) fully approved the third—and latest—version of i3, the IP-based NENA standard for next-generation 911 (NG911) networking and core services. Earlier this year, the fact...

"911, what’s your emergency?”   Thousands of Oklahomans call emergency services throughout the year. Most of us are familiar with the steady voice that greets us and offers reassurance and direction during a crisis – and for many, emergency...

VANCOUVER (NEWS 1130) — People calling 9-1-1 in B.C. in recent days have had to wait up to five minutes for their calls to be answered, and there are conflicting explanations as to why this is happening. The Emergency Communications Professionals of BC, the union...

Audio of a 911 call in Canada reveals what may be the most innocuous “emergency” ever. “I have to pee,” a caller tells an incredulous dispatcher in a 911 call posted to Twitter on Friday by Peel Regional Police near Toronto in southern Ontario. In the 38-second audio...

ALBUQUERQUE — Elisha Lucero was known in her family as a painter, a fisherwoman and a caretaker who had put aside her ambitions to nurse relatives through bouts of poor health. She was also gripped by mental illness, and on a summer’s night in 2019, the 28-year-old...

  MARTINSBURG -- Jen Swisher, 9-1-1 Director, came before the Berkeley County Council on Thursday to give an emergency communications update after her first year in the position and to recognize dispatchers who assisted citizens in delivering their babies. According...

NASHVILLE, Tenn. (WTVF) — It was an Amber Alert this week that got everyone's attention, with a woman wanted for questioning for allegedly taking a car with a baby inside. The car was found just a few hours after the alert was issued, with the 1-year-old safe inside....

PRINCE GEORGE – We don’t hear about them often, but they are the first of the first responders who come to your aid when you’re in trouble. Have you ever wondered what it was like to be a 9-1-1 dispatcher? Did you know that Prince George is the main dispatch hub for...

Pay increases are coming to officers and telecommunicators with the Fayetteville Police Department early next year after council members were satisfied with a presentation at their work session that showed wages in the city are below those at neighboring law...