Comm Center News
Lyon County Sheriff’s Department will no longer provide primary emergency service calls at Land Between the Lakes (KY)
LYON COUNTY, KY — Starting Oct. 24 the Lyon County Sheriff's Department will only be responding to emergency calls in Land Between the Lakes if asked to provide backup to U.S. Forest Service law enforcement. Ultimately the issue comes down to staffing. The Lyon County...
Tulsa 911 dispatcher, supervisor victim of fatal hit-and-run crash (OK)
A Tulsa 911 supervisor was killed in a hit-and-run crash Tuesday night, police reported. Mary Byers, who for 26 years served the community as a 911 call taker, dispatcher and supervisor, was killed at Admiral Boulevard and Utica Avenue, police said. Details about the...
Short-staffed 911 call centers lead to longer waits in emergencies (CA)
SACRAMENTO, CA – “There’s somebody trying to break into my house, it looks like one person, please send someone,” said a frantic Sacramento County resident during a recent 911 call. Every year, more than 850,000 calls are made to the Sacramento County Sheriff’s...
Public Safety Advocate: September Ends with IWCE, October Begins with a Roar
Last week was the first live IWCE conference since 2019. Meanwhile, on the last day of September, the Federal Communications Commission (FCC) voted 4-0 in favor of moving forward with the Eighth Notice of Proposed Rulemaking for 4.9-GHz spectrum. One large Land Mobile...
911 Tulsa dispatcher Mary Byers dies in Admiral and Utica hit-and-run accident (OK)
Mary Byers Death -Obituary : Long-time Tulsa police dispatcher, Mary Byers has passed away following injuries incurred in a two-vehicle accident that happened on Tuesday, October 5, 2021 around 9:15 p.m. at the intersection of Admiral and Utica. According to...
911 staffers work to ensure callers get the right help (OK)
Dispatchers and call-takers for 911 are on the front lines for people facing dire emergencies, and they are trained to not only remain calm, but to keep the caller calm as well. Cherokee County's 911 system operations center houses three agencies: Northeastern Health...
County officials moving forward with communications upgrades (MA)
DOVER-FOXCROFT — The Piscataquis County Commissioners are awaiting more details on plans to upgrade the county’s public safety radio system. The commissioners hope to hear a presentation from Communications Design Consulting Group of Barrington, New Hampshire, after...
Supply chain risk matters when it comes to cybersecurity for next-gen 911
The 911 system is important to all Americans, and a bill before the Senate on next generation 911 infrastructure, or NG911, will provide states and territories the resources to close many 911 capability gaps — but it is missing critical provisions regarding the cyber...
Midland faces dispatcher shortage (TX)
Midland, TEXAS (ABC BIG 2/FOX 24) – As the City of Midland grows, there’s a need to add 911 dispatchers. ” We get major accidents because of all the traffic, crime has picked up a little bit, so we just need staffing to be able to accommodate the city and their...
County to spend more than $550K on comms (IA)
Emergency communication in Jackson County soon may improve with the purchase of new equipment for law enforcement and dispatch. The Jackson County Board of Supervisors unanimously voted to spend an estimated $550,000 to buy new dispatch consoles at a recent meeting....
Short-staffed 911 call centers lead to longer waits in emergencies (CA)
SACRAMENTO, CA- – "There's somebody trying to break into my house, it looks like one person, please send someone," said a frantic Sacramento County resident during a recent 911 call. Every year, more than 850,000 calls are made to the Sacramento County Sheriff's...
E-911 Board approves hire of new dispatcher (TN)
The Cocke County Emergency Communications (E-911) Board of Directors held their quarterly meeting on Tuesday. The board approved the hiring of another 911 dispatcher and the creation of a budget amendment to account for the additional wages. The meeting’s old business...
U.S. Air Force selects FirstNet built with AT&T for communications across 15 bases
The U.S. Air Force selected FirstNet, built with AT&T (NYSE:T) to deliver communications to its public safety personnel and, for first responders, preemption, on 15 bases across the U.S.The agreement struck between the Air Force Civil Engineer Center...
9-1-1 Operators to Graduate from Oregon Public Safety Academy
The Oregon Department of Public Safety Standards and Training recently announced the graduation of its 126th Basic Telecommunications Class. The three-week course includes emergency call handling techniques, stress management, civil liability, ethics, criminal law,...
‘It’s controlled chaos’: JFRD looking for 911 dispatchers, asking for veterans to fill the role
JACKSONVILLE, Fla. — There is a critical need for 911 dispatchers in the City of Jacksonville as call volumes continue to increase. Their role is crucial to public safety in our community. “They are really on the front line,” JFRD Chief Keith Powers said. “As we like...
Emergency dispatch centers facing labor shortage (NC)
GREENSBORO, N.C. — Labor shortages are impacting the nation, and emergency dispatch centers are not immune. The National Emergency Number Association reports that nationally, emergency dispatch centers are seeing 15-20% employee turnover. Guilford Metro 911 is...
“Fed up” with 911 dispatchers at the SQ (Canada)
The missive accuses the SQ of putting its head in the sand over the problems that would increasingly plague its call management centers (CGA), where provincial emergency dispatchers work. Too many distributors starting out. Too many calls, in front of certain chairs...
New Orleans 911 callers getting recorded message asking them to hold (LA)
NEW ORLEANS — Local musician David Symons was walking home from a gig at about midnight Saturday when he tried to alert police to a possible crime in progress near Elysian Fields and Claiborne Avenue. “I saw someone apparently breaking into a truck, so I called...
Uber says 911 centers can now track location if you call through app in case of emergency
You've been able to call 911 through Uber for years, but now the company says the majority of Chicago area 911 centers are now able to track your location. 911 dispatchers will always ask for your address when you call, but you may not know the answer to that or other...
Clarke County to recruit cyber consultant to examine computer systems (VA)
BERRYVILLE — A cybersecurity expert will be hired to help Clarke County determine how to better protect its computer systems from hacking. Clarke County is receiving almost $2.84 million from the Coronavirus State and Local Fiscal Recovery Fund, established under the...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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