Comm Center News
State lawmaker proposing legislation for ’22 session to recognize 911 dispatchers as first responders (KY)
A state lawmaker will propose legislation for the 2022 session recognizing 911 dispatchers as first responders and supply them help for instances of post-traumatic stress disorder. Rep. Bill Wesley, R-Ravenna, said he will be sponsoring the Lifeliner’s Act, to help...
THE MANATEE COUNTY EMERGENCY COMMUNICATIONS CENTER IS CALLING YOU FOR HELP (FL)
"As Manatee County continues to grow, so does the need for emergency response employees..." WATCH VIDEO
South Sound 911 Hosts Ribbon Cutting For New Comms Center (WA)
TACOMA, WA — A plan nearly a decade in the making has come to fruition with the grand opening of South Sound 911's new Public Safety Communications Center. Technically, the center has been up and running since July, but it wasn't until this Monday that South Sound 911...
Answering the call: Local 911 dispatch callers explain their role in emergency response system (TX)
A multitude of agencies can be involved in emergency response situations, but the first people to answer are always the same: call dispatchers. “We answer the first calls from the public when they have an emergency,” said Kris Fox, Brazos County 911’s communications...
TELEPHONE SERVICE OUTAGE AFFECTING 911 SERVICE IN DOUGLAS CO. (OR)
DOUGLAS COUNTY, Ore. - The Douglas County Sheriff's Office has been notified by Lumen Technologies & Reliance Connect of a fiber line cut near Cottage Grove that is impacting telephone service and disrupting the ability of those affected to dial 9-1-1 from their...
NextGen 911 and the Future of Emergency Management
Almost every emergency response begins with a call to 911, and states have begun the process of modernizing the current outdated call-center answering infrastructure with a digital upgrade. NextGen 911 (NG911) is the modernization initiative states are...
Motorola Solutions to Deploy Nationwide Digital Radio Network for Romania’s Emergency Services
CHICAGO--(BUSINESS WIRE)--Motorola Solutions (NYSE: MSI) today announced that the company will modernize and expand the coverage of the existing nationwide TETRA network in Romania to provide the country's public safety organizations with highly resilient and secure...
Emergency Dispatcher Shortage + Library Halloween Party | Pawtucket, RI Patch
Here are the top stories today in Pawtucket: Rhode Island is suffering from a serious emergency dispatcher shortage. While the national average turnover rate for dispatcher positions is 15 to 20 percent, the regional dispatch center for Pawtucket and North Providence...
After years of debate, Oconomowoc will disband its local dispatch service (WI)
The issue of dispatch services in the city of Oconomowoc has been a topic of discussion for years, and now officials have decided to disband the local dispatch center at its public safety building in favor of a countywide option. At an Oct. 19 meeting, the...
City, supervisors to get look at CAD system (IA)
Both the Ottumwa City Council and Wapello County Board of Supervisors will receive a presentation for a new computer-aided dispatch (CAD) system that would tie in all the county's emergency personnel together. County emergency manager Tim Richmond, Ottumwa Police...
Revisiting 911 Network Reliability
Last week, the Federal Communications Commission (FCC) entered into Consent Decrees with eight Covered 911 Service Providers for failing to timely file their required 911 reliability certification in 2020. The Rules As background, the FCC adopted rules in...
Emergency communications discussed by PCFC (KY)
During the Pike County Fiscal Court meeting on Oct. 19, Pike County Emergency Management Director Doug Tackett informed the court that his department had been turned down by the National Homeland Security and by Kentucky Homeland Security for grants to upgrade the...
Lawsuit: PA Dispatcher Hung Up on Fatal Fire Call
An Allentown man and his 14-year-old nephew died in a fire in July 2020 because a Lehigh County 911 dispatcher did not understand his pleas for help in Spanish and hung up the call, a federal lawsuit by a group of former dispatchers alleges. The seven...
New cell tower brought to rural Wisconsin
MARATHON COUNTY, Wis. (WAOW)-- A new cell tower is bringing new opportunities to rural Wisconsin. Marathon County partnered with Bug Tussel, a wireless high-speed internet provider to bring a new cell tower to Little Chicago. ...
Short-staffed 911 call centers lead to longer waits in emergencies (CA)
SACRAMENTO, CA – “There’s somebody trying to break into my house, it looks like one person, please send someone,” said a frantic Sacramento County resident during a recent 911 call. Every year, more than 850,000 calls are made to the Sacramento County Sheriff’s...
Delta Police consider their own dispatch system (Canada)
Delta’s police department is hoping to eventually set up its own dispatch service for non-urgent emergency calls – if a couple of stumbling blocks could be cleared. During a discussion about E-Comm at the Delta Police Board on Wednesday, Oct. 20, Chief Neil Dubord...
New team of 911 responders in works as Ramsey County plans overhaul (MN)
Ramsey County 911 operators could soon dispatch social and mental health workers, child welfare staff and even nonprofit employees to crisis calls, in one of the most dramatic transformations of the emergency call system since its inception half a century ago. At a...
OHP retiring previous *55 number, becoming secondary 911 call center (OK)
A method of calling for assistance on Oklahoma highways is being retired. For almost three decades, drivers of Oklahoma’s highways have been able to call *55 for assistance. The number was previous implemented in 1992 as a cellular service that would,...
Taft receives Phillips 66 donation for digital radios (TX)
As San Patricio County continues to grow in leaps and bounds, so does its needs for first responders and upgraded equipment. Located in the middle of industrial growth in Sinton and Portland is Taft, which currently has 12 employees and serves 233 square miles. With...
Keep Your 911 Commitment
In your day-to-day work life, have you ever stopped to wonder why you continue to come in to work every day? Why the PSAP life? More specifically, why you are an emergency services telecommunicator? Bills, boredom, family to support, or just getting out of the house?...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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