KNOX COUNTY, Ind. (WTHI) - In March of 2020, the pandemic was on most folks' minds. This meant the rollout for Knox County's Smart911 was slow at best. News 10 had the chance to speak with dispatch director Rob McMullen. He says they had planned...

If you ask Officer Scott Harkins, he is “a man of many hats.” Although Harkins spends a lot of his time as both a School Resource Officer for the Moniteau County R-1 School District and as an assistant girls basketball coach, he said he always makes sure he has time...

ST. ALBANS CITY — After four years of planning and reconstruction, the St. Albans Police Department has a modern building. If visitors are buzzed further into the building, they will then have access to an expanded waiting area, where a public bathroom is nearby. At...

ST. LUCIE COUNTY, Fla. (CBS12) — A St. Lucie County Fire District 911 Telecommunicator answered the call of her life over the weekend. Leeann Suit tells CBS12 News she has answered many calls in her nearly 18 years as a 911 dispatcher. But, none have been quite...

Atlanta Police said a water leak caused the problem on Sunday night. ATLANTA — Atlanta's 911 operations are moving back into their main facilities after they were forced to make adjustments due to a water leak at the Public Safety Center Sunday night. The water leak...

WEXFORD COUNTY, Mich., (WPBN/WGTU) -- Woman and her husband were on their way to the hospital but her baby had other plans. Early Saturday morning a baby was welcomed into the world in an exciting way. Soomin Czelusta delivered her baby on the way to the hospital with...

BROWN COUNTY, Wis. (WBAY) - Help wanted. It’s beginning to sound like a broken record as nearly every industry struggles to fill job openings. The people who answer your 911 calls are no exception. But the longer those jobs stay vacant, the more stress for those who...

Perquimans County is replacing aged-out equipment in the 911 emergency communications center. The county Board of Commissioners approved budget amendments for the project at the board’s regular meeting Nov. 1. “We are pleased to be able to proceed with this...

For the next year, people in crisis in downtown Toronto who call 911 for help will be better connected with the appropriate mental health supports they need. Earlier this week, Toronto Police Service (TPS) and Gerstein Crisis Centre (GCC) launched a one-year 9-1-1...

LISBON — County 911 officials continue to look at public-safety answering point (PSAP) consolidation for the county, but funding it could be costly. Members of the 911 Emergency Service Committee held their quarterly meeting Thursday at the county EMA building, a...

SPARTANBURG COUNTY, S.C. (WSPA) – The workforce shortage continues to impact the lives of many people across the nation. Dialing 911, in an emergency situation, is a call you never want to have to make. “Being 911, you are the first, first-responder,” said Tristan...

Each year an estimated 350,000 sudden cardiac arrest (SCA) events occur in the United States in an out-of-hospital environment. In 2020, D.C. Fire and EMS reported 964 SCAs in D.C. with only a 4.7% survival rate. An SCA occurs when the heart’s electrical system...

YATES COUNTY -- A statement released Nov. 1 by Yates County Sheriff Ron Spike revealed that one of the most valued members of the Sheriff's Office and her husband have both died from complications of COVID-19. "It is with deep regret that we announce the passing of...

FAIRMONT — Marion County residents can now report an emergency by texting 911 instead of making a phone call. The Text-to-911 service was first available to a limited number of cities across the country in 2014. Since that time, the service has become more widely...

The union that represents E-Comm 911-Dispatcher says the emergency services are facing a major staff shortage and warns that the system is ill-prepared for a major crisis. BC’s emergency communications experts, CUPE Local 8911, said in a statement that people calling...

KINGSTON – In the upcoming 2022 budget, Ulster County Executive Patrick Ryan is proposing a centralized emergency response center to help with 911 emergencies and non-emergencies. “Think of this as the central nervous system for emergency response,” said Ryan. “It...

Emergency communications specialist Nicholas Genchi mans his station in the Flagstaff Police Departments Dispatch Center Wednesday afternoon. BRADY WHEELER Sun Staff Reporter When the COVID-19 pandemic struck and stay-at-home orders swept across the country, thousands...

Angie Hadley believes she remembers her first emergency dispatch call. She remembers the caller being angry – she believes about fireworks going off – and cussing her out over the noise. Hadley was not a full-time employee for the City of Shelbyville at the time. She...

In an emergency, every minute counts. That’s why leaders in Asheville and Buncombe County are considering coordinating their emergency dispatch services to improve response time and provide more consistent and effective service delivery. During their meeting of...

Nov. 7—Eight workers at the local 911 dispatch center were answering calls for help Friday morning. That was almost half the staff. The Santa Fe Regional Emergency Communications Center, a critical public safety agency, has been wrangling with a severe worker shortage...