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WORCESTER, Mass. – Ernest Patient is a dispatch supervisor in the Worcester Emergency Communications Department. He says every 9-1-1 call a dispatcher answers is different.

What You Need To Know

  • Massachusetts dispatchers are considered clerical workers
  • State lawmakers are discussing a bill give dispatchers the same internal benefits as first responders
  • The Massachusetts Communications Supervisors Association is in support of the bill
  • The Association says the change would help dispatchers get better access to mental health services…