Comm Center News
Hamilton County 911 Emergency Communications District Donates $6,000 To Forgotten Child Fund (TN)
Hamilton County 911 Emergency Communications District on Friday will be donating a check of $6,000 to the Forgotten Child Fund during their last big Toy and Money Drive of the year. The funds were raised by the Telecommunicators and Staff at Hamilton County...
Albany County announces state funding to expand pilot program that improves emergency dispatch and response related to mental health (NY)
ALBANY – The Albany County Crisis Officials Responding and Diverting (ACCORD) program, designed to improve outcomes for nonviolent emergency calls, will be expanding in 2022 due to a significant financial commitment from New York State. On Thursday, Albany County...
AG: CenturyLink responsible for widespread Washington 911 outage in 2018
OLYMPIA, Wash. - Washington Attorney General Bob Ferguson testified that CenturyLink is responsible for "many of the technological failures that caused the widespread 911 outage in December 2018." According to Ferguson's office, more than 10,700 calls were blocked...
Veteran 911 dispatcher publishes book about on-the-job experiences (TX)
Having been around the occupation for more than two decades, Terra Culley has come to know that 911 dispatchers are far more than just people who answer phones. Culley began working as a 911 dispatcher in Texas County about 23 years ago, and has been assistant...
Improvements Made To Kosciusko County 911 Dispatch Center (IN)
WARSAW — The Kosciusko County 911 Dispatch Center recently got a much-needed facelift. The Kosciusko Communications Center handles all radio communications for police, fire and emergency medical services in Kosciusko County. In August 2000 it combined with Warsaw...
AT&T invests nearly $40 million over three-year period to connect customers in McHenry County (IL)
AT&T is proud to connect customers across the country by continuing to grow America's most reliable 5G network. From 2018-2020, we expanded coverage and improved connectivity in more communities by investing nearly $40 million in our wireless and wireline networks...
Ontario woman shocked after she got $552 bill for calling 911 (Canada)
When you're in an emergency and need help you should call 911, but if you're not from the city you call in, you could get a surprise bill. "I think this is absolutely ridiculous. 911 is the number you call for an emergency. It's not my fault I had an accident outside...
Laclede County will soon get an upgrade to its 911 dispatching system (MO)
LACLEDE COUNTY, Mo. (KY3) - Laclede County will soon get an upgrade to the ratio portion of the 911 system. “What we’re replacing are the radio consoles that are within 911, the actual dispatch button you hit to get out on the radio if you will. So we are going to...
Public Safety Advocate: Storms, Future Communications, FirstNet Gains
The only way to start this week’s Advocate is to thank all first responders, volunteers, and the many others who struggled to save lives in mid-America in the aftermath of tornados. In the evening of December 10, the longest track tornado on record traveled at least...
FirstNet Connects First Responders After Tornado Outbreak
By Jason Porter, President, Public Sector and FirstNet, AT&T This past weekend, severe storms and deadly tornadoes devastated the Midwest, destroying homes and demolishing city centers. And while every disaster is different, there is one constant: the brave women...
Dispatchers, new software saving lives (IA)
LEE COUNTY – LeeComm dispatcher Tony Keefe has less than a year of certification with Lee County’s new Total Response software, but the time training came in handy on Nov. 20. Keefe was manning a LeeComm E911 line on that day when a call came in from a man whose wife...
Frederick County, Virginia implements new 911 technology
FREDERICK COUNTY, Va. (WDVM) — Frederick County Virginia Public Safety Communications now has new technology to help improve 911 calls. The new technology, called NextGen 911, will make it easier for 911 dispatchers to pinpoint a person’s location. “It allows us to...
Champaign County Sheriff’s Office launches Text-to-911 program (OH)
CHAMPAIGN COUNTY — The Champaign County Sheriff’s office announced its dispatch center can now accept text messages through the “Text-to-911″ program. To use the 911 feature, all you have to do is input 911 as your number to text, the sheriff’s office said. The...
Dickinson Public Safety Center will soon better pinpoint 9-1-1 calls (ND)
Dickinson Police Lt. Mike Hanel sat down with The Dickinson Press to walk through the new program that 9-1-1 operators will soon integrate into their system, saying the program will shorten response times for Dickinson and Stark County emergency responders and...
Columbus public safety employees to receive bonuses (GA)
COLUMBUS, Ga. (WTVM) - Columbus City Council approved a resolution today allocating higher pay for sign-on bonuses for public safety employees. $5000 bonuses will be given to any person who joins the Columbus Police Department, Muscogee County Sheriff’s Office or...
The first ‘first responders’: What it’s like to work at Tillamook 911 (OR)
Tillamook County Emergency Communications District (Tillamook 911) answers all 911 and non-emergency calls throughout Tillamook County. They are the first ‘first responders’ to emergencies. Administrator Tiffany Miller said there is no typical day at the dispatch...
OHP retires *55; becomes second public safety answering point (OK)
TULSA, Okla. (KTUL) — The Oklahoma Highway Patrol is retiring *55 after almost 30 years of use. Drivers can now call 911 no matter their location in the state, and the call will be routed to the appropriate OHP Communications Center. OHP will become a second...
Hancock County enters into $1.5 million agreement for new communications tower (IA)
Construction will proceed on a new Hancock County communications tower near Oak Avenue and Highway 18, just east of Duncan. The county has entered into an agreement with Motorola for the new tower, which has a total projected cost of just over $1.52 million dollars....
Methuen police welcome 2 new bilingual 911 dispatchers (MA)
METHUEN — Calling 911 in a time of need can no doubt be a harrowing experience, but local residents now have the opportunity to connect with two new calm voices on the other end of the line with the addition of Yenifer Cabreja and Larissa Alves to the Police...
Benton County Central Communications loses power during storm (AR)
BENTONVILLE -- Benton County Central Communications lost electricity when a storm rolled through Friday night, a county official said Monday. Robert McGowen, county administrator of public safety, said he was notified at 7:27 p.m. Friday that Central Communications,...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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