911 dispatchers help carry the weight of St. Joseph (MO)

About 75 times a day, Rochelle Esparza will answer the phone with the same response, “St. Joseph 911, where’s your emergency?”

Esparza has been a St. Joseph 911 dispatcher for 12 years, and each day is completely different than the last. As a dispatcher, Esparza, as well as three to four others, answer 911 calls and the non-emergency line for all of Buchanan County while monitoring their radio and communicating with the St. Joseph Police Department, Buchanan County Sheriff’s Office and the St. Joseph Fire Department… READ MORE

How NG911 enables citizens to send video, text to 911

Police Executive Research Forum COO Kevin Morison says that NG911 is really about “bringing the country’s 911 system into the 21st century.” Part of that transition involves enabling the 911 system to receive the videos and texts available from the public during a critical incident response, providing “eyes on the ground” in a way not seen before in public safety.

The public safety community has been talking about Next Generation 911 (NG911) for a decade, from the first discussions by the National Emergency Number Association (NENA) in 2000, supported by organizations like the Association of Public-Safety Communications Officials (APCO) and the Department of Transportation (DOT)… READ MORE

Foxborough Fire & Rescue Designated As Class 1 Community (MA)

Foxborough, MA — The Foxborough Fire & Rescue Department is proud to announce our designation as a Class 1 Community by the Insurance Service Office, the highest possible rating for a municipality.

The Insurance Service Office, ISO, rates communities and their fire departments by risk level between 1 and 10, with 1 being the highest designation available. Insurance companies use the ISO designation to assess insurance premium rates for homeowners and businesses…

Emergency Communications Officer Demographics

We analyzed 496 emergency communications officer resumes along with a trove of other data to determine the demographics for emergency communications officers. Just to be clear, by demographics we mean the study of population-based factors like age, race and sex. On top of scouring through resumes, we also took note of job proposals from employers and Census Bureau data. And guess what? We found some pretty interesting information.

For example, the emergency communications officers workforce reached a whopping 42,071!

Ambulances, Emergency Rooms Pushed To Capacity and 9-1-1 Call Times Increased (CA)

As calls from COVID-19 patients flood L.A. County’s medical system, the area’s ambulances and emergency rooms are being stretched to capacity.

Some ambulance drivers report waiting for up to six hours to unload patients at hospitals, and their standard response time to 9-1-1 calls has grown from nine to 12 minutes.

To address the problem, emergency medical dispatchers are sending drivers to hospitals with shorter wait times, and some medical centers have hired extra staff to monitor patients so ambulances can get back in the field… READ MORE