Nashville Explosion-related 9-1-1 Outage affects DeKalb County (TN)

An AT&T outage related to the explosion in Nashville Christmas morning is causing issues with calling 911 from cellular phones in much of Middle Tennessee, including DeKalb County.

Due to the outage, anyone with an emergency needing to call 911 is urged to use a landline rather than a cell phone or call the DeKalb Central Dispatch non-emergency line at 615-215-3000 until further notice… READ MORE

Conway Police Department hands out end-of-year awards (AR)

The Conway Police Department (CPD) awarded several honors to staff members on Dec. 16 through the department’s Facebook page. While the awards would have normally been announced at CPD’s annual Christmas party, due to COVID-19, the department announced the honors through social media.

CPD 911 dispatcher Brandi Bell was awarded the department’s Telecommunicator of the Year honor. Per the department, Bell’s passion for her job sets her apart… READ MORE

Grey County to negotiate new 9-1-1 contract (Canada)

Grey County staff are set to negotiate a new contract for Owen Sound Police Services to continue 9-1-1 call centre services for all emergency calls made throughout Grey County. Grey County Council made the recommendation at their final meeting of 2020.

A report to council stated they have received excellent service to date. Owen Sound Police Services (OSPS) has been a leader in making required upgrades so systems meet Next Generation 911
capabilities and decommission existing services… READ MORE

911 text messaging comes to Navajo and Apache Counties (AZ)

HOLBROOK — Residents in Navajo and Apache counties dealing with an emergency now have the option of sending a text message to 911 operators now that new technology has been implemented.

A Monday, Dec. 21 press release from Navajo County Sheriff’s Office Public Information Officer Tori Gorman stated that the NCSO, the Show Low Regional Public Safety Communications facility and White Mountain Apache Tribal Police Department are all in on the new 911 text messaging option now available because of funding for the required software to get it up an running that came from the Arizona 911 Office…