TUCSON (KVOA) – There has been a major shake-up inside Tucson’s 9-1-1 dispatch center after a scathing report about its working conditions was released last year.
It was back in 2017 when the News 4 Tucson Investigators broke the story about dangerously-long wait times for 9-1-1 callers. By the end of 2018 – Tucson Police and Fire had combined their dispatch centers.
Turns out, it appears the merger has created a crisis…
ST. GEORGE — The Colorado City Marshal’s Office recently rolled out leading edge technology that will allow residents to communicate with emergency dispatch by text, which officials say is a vital component in the department’s continuing efforts to enhance public safety for residents and anyone visiting the valley nestled along the Utah-Arizona border.
The text-to-911 service allows those in an emergency situation to communicate with the department’s 911 center through texting. The message is sent to a control center, which forwards the text to emergency dispatch using an internet-based application…
By Kyle S. Richardson, Senior Public Safety Advisor, First Responder Network Authority
Emergency management thrives on good communication, and good communication is based on good information—pertinent, timely information. As a senior public safety advisor for the First Responder Network Authority (FirstNet Authority), I work with emergency managers and other officials to understand their current public safety communications, and what they need and want in the future.
One big thing I hear is that, with advances in broadband technologies, emergency managers now have access to more and better information than ever before. FirstNet, the nationwide public safety broadband network, is a key to accessing these new data sources at the right time and the right place. READ FULL ARTICLE
ALBANY — The city of Albany will pay $200,000 to settle a federal lawsuit filed by a woman who was raped after three police officers failed to come to her aid when her friend called 911 and warned a dispatcher that she was incapacitated and being held in an apartment by a knife-wielding man.
The dispatcher, Joseph Lee, did not classify the call for help as an emergency or a “weapons call,” according to the lawsuit, even though the caller had told him Trowell had a weapon and was going to rape the intoxicated woman. The dispatcher failed to tell dispatch or the responding officers about the caller’s statements about a weapon or fears of an impending rape…
A several years-long dream for the Washington County 911 dispatch staff and other public safety agencies is now a reality as the new Washington County Communications Center is up and running.
The dispatch staff officially moved into the new building on Wednesday, January 13th, after months of installing the new 911 radio system into the building that was completed last fall, which adjoins the sheriff’s office on Lexington Boulevard. The building’s design and construction was overseen by Neumann Monson and Carl A. Nelson, which broke ground in July of 2019…
CEDAR RAPIDS, Iowa (KCRG) – Communications operators, otherwise known as dispatchers, are the first people on the line when you call 911. After nearly 31 years at the Marion Police Department, one dispatcher is preparing to hang up her headset for the final time.
The department is celebrating the retirement of Judy Ward, a 911 communications operator who they say was always on the other end of the radio when help was needed…
