by AllThingsECC.com | Apr 9, 2021 | Comm Center News
Each year, the second full week of April is dedicated to the men and women who serve as public safety telecommunicators. This year, we honor the often-unsung heroes of public safety, our dispatchers, during the week of April 11-17. Every emergency that a police officer or firefighter responds to either starts with, or is handled by, one of our public safety dispatchers. They are truly on the front line, and are generally the first person a citizen deals with during a crisis…
by AllThingsECC.com | Apr 8, 2021 | Comm Center News
We Speak Dispatch is a group of 911 professionals discussing topics from the headlines, topics that are fun and interesting, topics that you care about. Our engaging conversations are designed to inspire more conversations, so if you have a topic you’d like to see discussed let us know. Thank you to all 911 dispatchers…
by AllThingsECC.com | Apr 8, 2021 | Comm Center News, Opinions
Dallas County 911 is preparing to honor our dispatchers during National Telecommunicator Week starting April 11. In October 1991, the Association of Public Safety Communications Officials received a congressional and presidential proclamation designating the second full week in April as National Public Safety Telecommunicator Week.
Each year a theme is designated; for 2021, that theme is “Superheroes.” Please join us in showing appreciation for the hard work and sacrifices these men and women make each day as they strive to help protect their communities they serve…
by ECC Editor | Apr 8, 2021 | Comm Center News
The Ottawa City Council recognized the 911 telecommunicators tonight including the Telecommunicator of the Year announced by Commissioner James Less. And that honor goes to Greg Dodd. The telecommunicators themselves voted for the winner. Less says they wrote that Dodd always shows a good work ethic and is always positive and polite and willing to help others… READ MORE
by ECC Editor | Apr 8, 2021 | Comm Center News
The Prince William Board of County Supervisors recently recognized the week of April 11 to 17, 2021, as National Public Safety Telecommunicators Week.
Very often, the first contact people have with the County in cases of emergency is when they call 9-1-1 and get a public safety telecommunicator on the line.
Emergencies require a prompt response from law enforcement and/or Fire and Rescue. The public safety telecommunicators stand ready to provide emergency instructions and life safety instructions, as well as moral support to distressed callers, while field responders and equipment are being dispatched and responding to the scene… READ MORE
by AllThingsECC.com | Apr 8, 2021 | Comm Center News
Call answer times at the city’s Public Safety Communications Center fell short of national recommendations, leaving more than a quarter of 911 callers waiting more than 20 seconds for their calls to be answered in 2019, according to a report recently obtained by The Gazette.
A consulting agency hired by the city of Colorado Springs offered several recommendations for the city’s dispatch center, after an assessment found inefficiencies in the way call takers answer emergency calls from across the city…
