Flathead County’s 911 dispatch center struggled to hire and retain employees during the first quarter of 2021 as call volumes continued to surge, but the center’s director said the number of vacant positions is shrinking and the turnover has not disrupted emergency services.
Liz Brooks, director of the Flathead Emergency Communications Center, said the center has not been immune from the pandemic-related labor and housing shortages affecting businesses throughout the valley — and that’s on top of the usual difficulties of recruiting for such high-stress jobs…
MACOMB — During Tuesday’s brief meeting, 911 director Eric Lenardt told the McDonough County-Schuyler County Emergency Telephone Service Board the dispatch center’s conversion to INDigital is nearly complete.
Lenardt said he’d had the 911 digital service tested to see if everything worked correctly. He said with the carriers who converted their 911 services to digital, the phone barely rings at the dispatch center before it is picked up. He said the digital system helped dispatchers provide the assistance callers needed quickly…
At its Open Meeting on April 22, the FCC adopted a Third Notice of Proposed Rulemaking seeking comment on proposed rules changes to 911 outage reporting. The proposed rules aim to help 911 call centers maintain emergency services and inform the public when to use alternatives to calling 911… READ MORE
Every day in the United States, hundreds of thousands of people will dial 911 to seek help. Some of those calls are serious and require immediate emergency attention, but the reality is that most 911 calls are of a far simpler variety: concerns about a prescription, fear over a newly-developed symptom, or a general medical question.
When a 911 call taker receives that request for medical assistance, it sets into motion a series of responses. Ambulances and paramedics are sent, leading to skyrocketing costs for patients and insurers alike…
SECAUCUS, NJ — The Secaucus Police Department is now the first in the state to be an accredited 911 dispatch center.
The Secaucus Police Dept. has been an accredited agency since 2014, but this new program for dispatch started in 2020, and SPD was the first to achieve it.
Accreditation is from the New Jersey State Association of Chiefs of Police. The accreditation process was overseen by Lt. Wayne Bruton and carried out by the dispatchers and certified desk officers…
The acts of heroism by members of the Monticello and West Iredell fire departments and the Emergency Communications Center won’t be forgotten by the young man whose life they saved last September. They won’t be forgotten in the public record either, as Insurance Commissioner Mike Causey presented them with SAVE awards for their various roles in saving a teenager’s life.
“The first thing that struck me when I saw this was it was certainly a team effort,” Causey said. “It was not any one person, it was eight people coming together as a team to save a life.” …
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
