911 calls can sometimes be rerouted if a person is using a cellphone and if they live in a jurisdiction that overlaps with another.
Ralph Miller, a retired Hamilton County school teacher, and administrator, has continued to advocate for safety.
Miller lives in Hurricane Creek Estates which sits in on the Georgia-Tennessee line… READ MORE
NEW PROVIDENCE, NJ – The Mountain Valley Emergency Communications Center (MVECC), as it does annually, presented several awards to its team members during ‘National Public Safety Telecommunicators Week’, which occurs during the second week of April each year and honors and celebrates the work of the nation’s emergency communications professionals.
The MVECC is the regional public safety answering point serving the communities of Summit, New Providence and Millburn… READ MORE
WINDOW ROCK, Ariz. — In honor of National Public Safety Telecommunicators Week April 11-17, the Navajo Police Department districts celebrated and recognized their Public Safety Telecommunications Operators (PSTO) and critical support staff who answer, process, and dispatch critical calls of service for the Navajo Division of Public Safety.
On average, the seven police communication centers receive about 332,060 calls for service. The department has 56 authorized PSTO positions with each PSTO personally taking on an average of 5,930 calls over the course of a year. Each communication center has eight funded positions with at least two PTSO on duty at a given time… READ MORE
Flathead County’s 911 dispatch center struggled to hire and retain employees during the first quarter of 2021 as call volumes continued to surge, but the center’s director said the number of vacant positions is shrinking and the turnover has not disrupted emergency services.
Liz Brooks, director of the Flathead Emergency Communications Center, said the center has not been immune from the pandemic-related labor and housing shortages affecting businesses throughout the valley — and that’s on top of the usual difficulties of recruiting for such high-stress jobs…
MACOMB — During Tuesday’s brief meeting, 911 director Eric Lenardt told the McDonough County-Schuyler County Emergency Telephone Service Board the dispatch center’s conversion to INDigital is nearly complete.
Lenardt said he’d had the 911 digital service tested to see if everything worked correctly. He said with the carriers who converted their 911 services to digital, the phone barely rings at the dispatch center before it is picked up. He said the digital system helped dispatchers provide the assistance callers needed quickly…
At its Open Meeting on April 22, the FCC adopted a Third Notice of Proposed Rulemaking seeking comment on proposed rules changes to 911 outage reporting. The proposed rules aim to help 911 call centers maintain emergency services and inform the public when to use alternatives to calling 911… READ MORE
