Durham, N.C. — The Durham Emergency Communications Center is routing calls through Raleigh, but officials say it isn’t causing delays in response times.
In a statement, the DECC said it continues to use alternate routing to the Raleigh-Wake Emergency Communications Center so that all 911 calls in Durham are answered in a timely fashion.
The DECC was staffed with dispatchers throughout the evening on Saturday, May 8, but calls were initially answered by call-takers in the Raleigh-Wake Emergency Communications Center for seven hours due to unplanned absences in the DECC…
FARGO — Area cities and counties served by the Fargo-based regional 911 dispatch center are forming a task force to develop plans for a new or remodeled facility by the end of this year.
The current facility for the Red River Regional Dispatch Center, which serves Fargo, Moorhead, West Fargo, Cass County and Clay County, has become crowded and faces safety concerns, according to local officials.
The center will need four new dispatchers in the coming year and likely more down the road as the area’s population continues to grow, Cass County Commission Chairman Chad Peterson said at a meeting last week…
Baltimore, Maryland, will launch a new program this summer to direct some emergency calls to mental and behavioral health professionals, Mayor Brandon Scott announced on Friday. The program, the mayor said, is intended to help “people in crisis” who call 911, and allow the police “to spend more time focusing on violence.”
“Approximately 13,000 calls come into our 9-1-1 system each year for people in crisis. Baltimore is home to world-class medical institutions, and we have an opportunity to deliver premier clinical care and supportive services to residents experiencing behavioral health and substance use crises,” Scott said… READ MORE
Mary-Kate Smith was rescued just in time after her kayak overturned last summer
Mary-Kate Smith was out kayaking off the coast of Connecticut last August when she overturned.
“I was very scared, didn’t know what to do, or where to go,” she says.
Only four months earlier another kayaker had drowned in the same area. That incident had alarmed the mayor of coastal city Stamford, who asked the local emergency services to look at new safety technologies.
Carbyne, a cloud-based emergency communication platform, was installed in August. It enables a 911 dispatcher to send a text message to the caller. This includes a link, which once opened starts a video chat…
BRISTOL, Virginia (WJHL) — The City of Bristol, Virginia is preparing to switch to a new 9-1-1 operating system, an upgrade that was mandated on state and federal levels.
With this came the need for the city to change around 7,600 addresses within city limits.
Notices started going out to residents in March that they would have to take action to change their address… READ MORE
Casandra Reid, quality assurance training manager for Burke County EMS, has received the prestigious award of Trainer of The Year on May 5 from the North Carolina Association of Public Safety Communications Officials.
SPECIAL TO THE NEWS HERALD
Burke County Emergency Communications announced Friday that Casandra Reid, quality assurance training manager, has received the prestigious award of Trainer of The Year on May 5 from the North Carolina Association of Public Safety Communications Officials.
Reid is responsible for all required training for both new and renewing certifications for all staff at Burke County Emergency Communications, which is responsible for providing 911 communications to all of Burke County. She is also part of the management team and assisted in integrating the 911 back-up location as well as the Say Something Program…
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
