urvey Finds Americans Are Concerned About Mental Health and Want Public Safety Agencies to Improve Response to Mental Health Crises (MA)

urvey Finds Americans Are Concerned About Mental Health and Want Public Safety Agencies to Improve Response to Mental Health Crises (MA)

FRAMINGHAM, Mass.–(BUSINESS WIRE)–Rave Mobile Safety (Rave), the critical communication and collaboration platform customers count on when it matters most, today released its 2021 Mental Health and Emergency Response Survey results. The findings show that Americans are concerned about mental health generally and want to see first responders, including 9-1-1 call takers, police, EMS and fire fighters, improve emergency response involving mental health crises.

To understand if Americans believe mental health is a pervasive issue and how first responders should respond to emergencies involving mental health, Rave Mobile Safety partnered with independent research firm Researchscape to survey more than 1,000 American adults nationally in April 2021…

Botetourt County launches new medical priority dispatch system (VA)

Botetourt County launches new medical priority dispatch system (VA)

BOTETOURT COUNTY, Va. (WFXR) – Botetourt County’s Department of Fire & EMS along with the Botetourt County Sheriff’s Emergency Communications Center has announced the implementation of the Medical Priority Dispatch System (MPDS) to better serve the residents and visitors of Botetourt County.

In emergency situations, dispatchers will follow nationally recognized standards and research-based protocols to identify life-threatening situations and to safely prioritize calls for a response…

Summit County Sheriff’s Office to launch ‘SMART team lite’ to respond to crisis calls without law enforcement (CO)

Summit County Sheriff’s Office to launch ‘SMART team lite’ to respond to crisis calls without law enforcement (CO)

The Summit County Sheriff’s Office is set to bolster its mental health crisis response capabilities in the coming months with the expansion of the SMART team and the facilitation of a new mobile-response program that would act without the presence of law enforcement.

On May 1, the Sheriff’s Office entered into a contract with Rocky Mountain Health Plans, which will provide the office with upward of $300,000 to set up new mobile-response capabilities in the county. The key difference between SMART — Systemwide Mental Assessment Response Team — and mobile response is in personnel. While the SMART team responds to calls with a deputy and mental health clinician — always in an unmarked car and plain clothes — a mobile response would have a clinician arrive on scene without law enforcement…

Langford looks to strike out on its own for emergency fire dispatch services (Canada)

Langford is asking for freedom to negotiate its own 911 fire dispatch contract, after nine years of operating as a group in the Capital Regional District’s (CRD) emergency fire dispatch group, and more than 30 years housing dispatchers in the Langford Fire Hall.

In a letter to the CRD, Mayor Stew Young suggests CRD is pursuing a sole supplier instead of issuing a public request for proposal and he has concerns about the “lack of substantive communication.” He said Langford wants to negotiate its own deal to get the best price for the best service…

Retired radio system to be given to public works (ND)

Retired radio system to be given to public works (ND)

BISMARCK, N.D. (KFYR) – As  part of a statewide radio upgrade for emergency first responders, the Central Dakota Communication radio equipment will get a second life with a new department.

As portable radios are decommissioned throughout the year, they will be turned over to the Bismarck and Mandan public works department for second hand use…

5 years after Taunton mall stabbings, what’s changed in mental health care, dispatching? (MA)

Dispatch failure leads to change

report by Ryan Strategies Group, a company hired by the city to review the incident and response, blamed a 20-minute delay in responding to the Slavin home on “little or no communication” between police and fire during at the time of the incident, as well as each department’s operating in its own “communications silo.” 

Taunton Police Lt. Eric Nichols said that back when the stabbings happened, the two departments handled dispatching separately. If you called 911 in Taunton, the call would go to the fire department, and they would transfer the call to police if it was a police matter…