FirstNet Connects Tribal First Responders During Pandemic

By Adam Geisler, National Tribal Government Liaison, First Responder Network Authority

For the past year, the National Tribal Emergency Management Council (NTEMC)(link is external) has served as a critical lifeline to tribal nations battling the coronavirus. Responsible for leading the logistics and distribution of supplies for tribal nations in 35 states, NTEMC and sister non-profit Farmer Frog have delivered 38.5 million pounds of food and $7 million worth of personal protective equipment to tribes across the country.

This nationwide effort has been a massive undertaking for the non-profit, which traditionally helps tribes build sustainable emergency management programs. NTEMC established an incident command center in partnership with Farmer Frog to help manage operations. Tucked just north of Seattle in Woodinville, Washington, the center is situated in a remote area. While the location was considered ideal for serving the tribes, it was problematic in terms of communications.

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Drastic increase in ‘pocket dial’ calls to Davis County 9-1-1 following Lagoon reopening (UT)

Drastic increase in ‘pocket dial’ calls to Davis County 9-1-1 following Lagoon reopening (UT)

FARMINGTON, Utah — More than 100 inaudible phone calls were made to Davis County’s 9-1-1 Communication Center this weekend — calls that were traced directly back to cell phones at nearby Lagoon Amusement Park.“We know the sound of the white roller-coaster very well,” said Amanda Glezos, an assistant manager at the Davis County 9-1-1 Communication Center who has been working at the center for 17 years. “You just never know what you’re going to get on the other end of the line…

Seattle City Council votes to transfer 911 operations away from police (WA)

Seattle City Council votes to transfer 911 operations away from police (WA)


A barrier stands outside of the Seattle Police Department’s West Precinct on June 10, 2020 in Seattle, Washington. (Photo by David Ryder/Getty Images)

In a 7-0 vote on Monday, the Seattle City Council has approved transferring 911 operations away from Seattle Police Department.

The vote means that 911 call center operations will move out of SPD to the civilian controlled Community Safety and Communications Center (CSCC).

SPD interim chief: ‘We are a safe city’ despite concerns over police staffing

The process began at the tail end of the 2021 budget process last November, when the council passed an ordinance that established the CSCC, and established its two primary functions: 911 dispatch for SPD, and parking enforcement. The ordinance mandated that 911 functions be moved out of SPD by June 1…

Durham 911 call center could take months to be fully staffed again (NC)

Durham 911 call center could take months to be fully staffed again (NC)

DURHAM, N.C. (WNCN) – When you call 911 in Durham, there’s a chance there won’t be enough operators at the Durham Emergency Communications Center (DECC) to answer your call.

When no one answers a call within 30 seconds, it is routed to Raleigh-Wake 911. An average of 1,900 calls are forwarded from Durham every month.

The DECC has faced facing a shortage of 911 operators since December. Now, during some shifts, there are only two people answering calls at a time. Currently, the DECC has 26 vacant 911 operator positions out of 64, which means 41 percent of the positions are vacant

Roswell 911 Center recognized for excellence (GA)

The Roswell 911 Emergency Communications Center has been recognized for excellence in managing fire-related calls.

The 911 center was named an Accredited Center of Excellence for emergency fire dispatching by the International Academies of Emergency Dispatch (IAED), a Roswell statement said.

Roswell is the 56th agency to receive the accreditation in the world… READ MORE

York County to get 911 call upgrade in coming years (PA)

York County to get 911 call upgrade in coming years (PA)

In this file photo, an employee talks with a co-worker at the York County 911 Center Monday, July 31, 2017.

York County’s relatively old-fashioned 911 system will be moving online in the next few years.

The county commissioners on May 12 unanimously approved an agreement with the Pennsylvania Emergency Management Agency to provide “Next Generation 911” services at no cost to the county.

Next Generation 911 will move from the current system to a modern, internet protocol-based system that will allow for a number of benefits, including faster connection times and the use of geographic information systems to pinpoint the location of callers…