Residents concerned over unanswered 911 calls, dispatch director says staffing shortage (FL)

Residents concerned over unanswered 911 calls, dispatch director says staffing shortage (FL)

Consolidated Dispatch Agency on Tuesday, June 9, 2015.

Local residents took to social media this past weekend with concerns about unanswered 911 calls in Tallahassee.

Among them were questions and claims such as, “Are there no 9-1-1 services after 6PM?” and “I had that happen to me once when I saw a car accident in the middle of the day.”

The Consolidated Dispatch Agency — which has come under fire before for staffing, retention and training issues — is the joint agency that takes all 911 calls in Leon County and Tallahassee…

Public Safety Advocate: Who Knows Best, PTT Update, FirstNet/LMR Interoperability

Who knows more about what public-safety and critical-communications users need? I think the answer has changed several times over the years, and today it is those within the public-safety community itself who best know which communications capabilities they need and which capabilities they would like to have.

Public-safety communications turned from landline to two-way radio starting in the 1920s and further matured in the 1930s. At that time, the main players in the public-safety communications arena were Link Communications and Motorola. Both companies provided radio equipment and technology during World War II, and when the war was over, they returned to the public-safety market where a number of significant advancements had been made…

E-911 first link in emergency response (GA)

E-911 first link in emergency response (GA)

SPRINGFIELD — Workers situated in an out-of-the way location are always at the center of emergency responses in Effingham County.

The E-911 Call Center at 181 Recycle Way serves as a communications bridge between citizens in need of public safety assistance and people who provide that service.

“You know,” E-911 Director Jay Spinks said, “the 911 dispatchers, they’re sitting at their consoles, they come in, get ready for their 12-hour shifts, they sit down — on one side of them they have the radio console full of 16 channels they have to monitor on a daily basis for 12 hours and in a major event, a major crisis such as a hurricane, automatically those 16 channels go to 30 channels they have to start monitoring…

Chowan County 911 Communications Center renamed for former director (NC)

Chowan County 911 Communications Center renamed for former director (NC)

Chowan County’s 911 Communications Center was renamed and dedicated to a former 911 director who was instrumental in the center’s creation and the design of its current facility. Current 911 Communications Center Director Herman Weiss officiated over a ceremony Wednesday, May 25, in which the center was renamed the C. Franklin Jackson Jr. 911 Communications Center. About 30 people attended, including Jackson’s family, former colleagues, and current telecommunicators and Chowan County Sheriff’s Office deputies. Jackson, a longtime emergency services telecommunicator died in October 2010 at the age of 46. He had worked for the county more than 22 years, most recently serving as the director of Chowan’s 911 communications…

One airport with seven 911 jurisdictions | Here’s why it matters (GA)

One airport with seven 911 jurisdictions | Here’s why it matters (GA)

Atlanta’s airport is not in Atlanta. It’s actually in four different cities and two different counties. When people call 911, they may not get CPR instructions.

ATLANTA — Anyone having a heart attack at the nation’s busiest airport should be prepared to wait. Hartsfield-Jackson Atlanta International Airport’s average response time in 2020, from the 911 center receiving a medical call to the first unit reporting on scene, was 11 minutes and 48 seconds.Even if a 911 operator at the airport knows CPR or has previous medical training, they are prohibited from giving life-saving instructions to 911 callers…