Staffing Shortage Leads to Errors at NC 9-1-1 Center

Staffing Shortage Leads to Errors at NC 9-1-1 Center

by | Jun 1, 2021 | Comm Center News

May 31—Durham firefighters reported at least 46 dispatching errors or concerns this year, after staffing shortages at the city’s 911 center forced Raleigh operators to answer nearly 1 in 10 incoming calls.

There were 26 vacant positions out of a total of 60 at the Durham Emergency Communications Center, a city spoksperson told The News & Observer this month. Three of 18 call-taking positions were vacant, she said.

Since December, about 9% of Durham’s calls have been routed to the Raleigh-Wake Emergency Communications Center, according to the city. Calls ring for about 30 seconds in Durham before automatically transferring to Raleigh…

Pantami: FG to establish emergency communication centres nationwide next year (Nigeria)

Pantami: FG to establish emergency communication centres nationwide next year (Nigeria)

by | Jun 1, 2021 | Comm Center News

The federal government says it is working towards creating a minimum of one emergency communication centre (ECC) in each state next year.

Isa Pantami, minister of communications and digital economy, disclosed this at the launching of the national policy on virtual engagements in federal public institutions and the official commissioning of digital economy projects, in Abuja on Monday.

The minister said 23 ECCs have been commissioned in the last two years, adding that 13 others are underway.

Pantami said the ECCs will operate with toll free number to allow citizens report issues of security among other emergency cases…

Brazos County 911 Launches Online Form for Property Information (TX)

Brazos County 911 Launches Online Form for Property Information (TX)

by | Jun 1, 2021 | Comm Center News

Brazos County 911 is asking rural residents to submit specific property information to reduce response time in case of an emergency.

Residents living in rural areas often have gates and/or long, complex driveways.

Captain Rick Wagner, of the District 2 Volunteer Fire Department, says valuable time can be lost when first responders are trying to access the property. He recalls responding to a grass fire last year…

Accreditation Team Seeks Public Comment (CHATCOMM), Sandy Springs (GA)

by | Jun 1, 2021 | Comm Center News

On June 7, 2021, a virtual site-based assessment team from the Commission of Accreditation for Law Enforcement Agencies, Inc. (CALEA), will be examining various aspects of Chatcomm 911/IXP, as it pertains to policies, procedures, management, and operations. Verification by the team that Chatcomm 911/IXP meets the Commission’s state-of-the-art standards is part of a voluntary process to gain accreditation and reaccreditation. This is a prestigious recognition of public safety emergency communications professional excellence.

The Chattahoochee River 911 Authority (ChatComm) is seeking re-accreditation from the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA), Communications Accreditation…

Text to 911 now available in Gallatin Co. (MT)

Text to 911 now available in Gallatin Co. (MT)

by | Jun 1, 2021 | Comm Center News

BOZEMAN — Gallatin County 911 announced another tool for citizens and visitors to reach dispatchers during emergencies – Text to 911 is now available in Gallatin County.

Officials urge the community to always call 911 when possible, but to use this service when that is not feasible. The ability to text message dispatchers will be beneficial in many situations.

Text to 911 provides deaf, hard of hearing, or speech impaired communities direct access to 911 services. It also provides access to 911 in situations where safety would be compromised if a caller were speaking out loud, such as domestic violence, home invasions, or active shootings, for example…

Iredell ECOM implements program for alarm calls (NC)

by | May 31, 2021 | Comm Center News

The Iredell County Emergency Communications Center is the 87th Emergency Communications Center in the United States and the 10th Emergency Communications Center in North Carolina to implement the Automated Secure Alarm Protocol (ASAP) to Public Safety Answering Point (PSAP) program. Iredell County went live with the ASAP to PSAP program at 8:30 a.m. on May 20 receiving burglar alarm, fire alarm, and medical alarm calls direct through automated services with many of the area alarm company providers… READ MORE