by ECC Editor | Jun 2, 2021 | Comm Center News
DURHAM, N.C. (WNCN) – On Tuesday, Durham city officials said 911 calls would no longer be routed to Raleigh. They said they now have enough trained workers to answer all the calls that come into Durham’s call center.
CBS 17 broke the story in December that some of Durham’s 911 calls were being routed to Raleigh-Wake 911 due to a shortage of call takers.
For the last six months, 10 percent of Durham’s 911 calls were routed over to Raleigh, which is the equivalent of about 1,900 calls a month, according to Raleigh-Wake 911… READ MORE
by AllThingsECC.com | Jun 2, 2021 | Comm Center News
MACON COUNTY, Ill. (WCIA) — A big technology upgradeg is coming to the Central Illinois Regional Dispatch Center in Decatur.
A press release says people in Macon County are now able to directly text 9-1-1 from their cell phones. The service is available for the following four major carriers: AT&T, Verizon, T-Mobile, and Sprint.
If the service is not available for a particular carrier or experiencing an outage, a bounce-back message will be sent, instructing the recipient to make a voice call instead…
by AllThingsECC.com | Jun 1, 2021 | Comm Center News
Vector Security announced that Prince William County, Virginia has become the 88th municipality in the nation to implement Automated Secure Alarm Protocol (ASAP) at its Emergency Communication Center (ECC)/Public Safety Answering Point (PSAP).
ASAP automates communication from alarm monitoring central stations to ECCs and 911 centers, resulting in faster, more accurate emergency response by delivering alarm notification information directly from the alarm monitoring centers to ECCs via computer rather than by phone…
by AllThingsECC.com | Jun 1, 2021 | Articles, Comm Center News
FirstNet is much more than a wireless broadband network for first responders. It’s an entire ecosystem of solutions that includes FirstNet Certified™ and FirstNet Verified™ apps to help first responders do their important work. And the Mission Critical App Webinars give us some real-life examples of how agencies put them to use.
Through these webinars, Mission Critical Communications highlights the robust ecosystem of apps already helping public safety agencies automate, simplify, and digitize their difficult work. Mobility and security experts thoroughly evaluate every included solution…
by AllThingsECC.com | Jun 1, 2021 | Comm Center News
Sun Prairie Emergency Medical Service (EMS) recently announced it is supporting the American Heart Association and its important mission to increase survival from cardiac arrest by promoting National CPR and AED Awareness Week June 1-7.
“We are asking all members within our community to join us in our efforts to make Sun Prairie a heart-safe community,” remarked Sun Prairie EMS Chief Brian Goff.
Sun Prairie area residents can assist in making the community heart-safe by undertaking these heart-safe steps..
by AllThingsECC.com | Jun 1, 2021 | Comm Center News
People in Gallatin County can now text 911 for emergency assistance if they’re in a situation where talking is dangerous or where cell phone service isn’t strong enough to support a phone call.The county booted up its text-to-911 system for public use for the first time Tuesday morning, after a lot of testing and training for dispatchers and penning new policies for using the new system.“The most bang for our buck is in search and rescue situations where we might not have a strong enough signal to get a phone call out, but there is a chance to get a text message out,” said Gallatin County 911 Director Tim Martindale at a Tuesday news conference. “I think we’re going to see a lot of benefit…
