by AllThingsECC.com | Jun 14, 2021 | Comm Center News
Orleans Parish Communications District (OPCD), one of the largest 911 centers in the U.S., will replace its existing call-handling system with APEX, the cloud-native call-management platform from Carbyne to integrate many next-generation 911 (NG911) capabilities within the normal call-flow process, according to an OPCD official.
OPCD Executive Director Tyrell Morris said the New Orleans-area 911 center has been using an over-the-top, cloud-based Carbyne product to augment the voice-centric call-taking system with multimedia functionality, but the APEX platform also will handle emergency voice calls…
by AllThingsECC.com | Jun 14, 2021 | Comm Center News
The City Council and the viewing audience recently heard about a proposed public safety app that would enable residents to use their cell phones to keep track of the police department’s reports of incidents and to quickly communicate with the police.
During the June 2 council budget work session, Assistant to the City Manager for Budget and Evaluation Kenneth Hunter gave a presentation and he used the MyCMPD app as an example.
The Charlotte-Mecklenburg Police Department in November 2020 launched the MyCMPD app so users can be alerted of incidents as they occur in areas and neighborhoods close to their homes, schools or workplaces and so users can view an online map to see the locations of police activity and emergencies in areas and neighborhoods…
by AllThingsECC.com | Jun 13, 2021 | Comm Center News
The Prince William County Department of Public Safety Communications has implemented a new alarm response program designed to improve 9-1-1 response time, minimize duplicate data entry and possible errors, and reduce unnecessary calls between alarm companies and the department.
The new program, called Automated Secure Alarm Protocol, or ASAP, connects 9-1-1 centers that are known as Public Safety Answering Points (PSAP) because they receive calls from the public as well as transfers from alarm companies.
“We are excited to announce our partnership with the ASAP-to-PSAP program, which will improve 9-1-1 response time for Prince William County residents or business owners who have alarm systems,” said Eddie Reyes, director of the department…
by AllThingsECC.com | Jun 13, 2021 | Comm Center News
A new emergency dispatch center that will serve nearly half a million people in north Harris County is set to be housed in the Emergency Services District No. 16/Klein Fire Department facility at 16810 Squyres Road, Spring.The operation, which will service fire response and emergency rescue calls, is being spearheaded by the Texas Emergency Communications Center.
According to TECC Executive Director Lori Broadrick, the new dispatch center will create a more unified operation for emergency services responders throughout the growing area…
by AllThingsECC.com | Jun 13, 2021 | Comm Center News
Following a decision by the New Hampshire Department of Transportation and Weeks Medical Center to end what had been more than three decades of public safety dispatch services out of DOT’s District 1 in Lancaster, a number of western Coos County towns are about to make the switch to Grafton County’s dispatch system.
“We’re on track for starting service to the agencies now served by NHDOT on August 2, and the agencies dispatched by Weeks Hospital sometime in early September,” Tom Andross, the special deputy sheriff and communications director who leads Grafton County’s dispatch system, said Thursday…
by AllThingsECC.com | Jun 13, 2021 | Comm Center News
ESCANABA, Mich. (WLUC) – Delta County Central Dispatch is currently having problems with 911 calls and 906-786-5911 calls.
Escanaba Department of Public Safety says there are time when only one end of the conversation can be heard.
If you call 911 and give your location and nature of the emergency and do not give a response from a dispatcher, public safety asks you to call 906-786-5911…
