by AllThingsECC.com | Jul 25, 2021 | Comm Center News
County are getting faster response times to alarm activations — and at no additional cost.
The Volusia Sheriff’s Office Communications Center is speeding up response time and freeing up more dispatchers to answer 911 calls with a new, automated system that responds to burglar, fire and medical alarms instantly, with no phone call required.
In its first full month, implementation of the Automated Secure Alarm Protocol (ASAP) system already resulted in about 1,200 fewer calls to VSO dispatchers, who handle every 911 and nonemergency call for every law-enforcement, fire and EMS service in Volusia County…
by AllThingsECC.com | Jul 25, 2021 | Comm Center News
WHEELING — Some recently retired or retiring first responders might soon get a call, as there is an immediate need to hire experienced dispatchers for the Ohio County 911 system, county commissioners learned this week.
Recent departures and expected retirements in the coming months have the department looking to fill slots, according to County Emergency Management Agency Director Lou Vargo.
It has reached the point where County 911 Director Theresa Russell “is taking a couple of the shifts,” he told commissioners.
Russell was out of the office on Friday after working a 12-hour dispatch shift on Thursday into Friday morning…
by ECC Editor | Jul 23, 2021 | Articles, Comm Center News
Intrado Corporation (“Intrado”), a global leader in technology-enabled services, and ADT, a leading provider of security, automation, and smart home solutions, today announced a partnership that enables ADT to deliver additional data to 911 centers and first responders throughout the alarm response process by means of Intrado’s Emergency Data Broker ™. When an alarm is triggered, ADT is able to send important event information with additional data for delivery to the appropriate 911 center for homes and businesses monitored by ADT. With this data delivery system, 911 telecommunicators and first responders will benefit from better situational awareness about the affected premises, helping to improve response safety and effectiveness… READ MORE
by AllThingsECC.com | Jul 23, 2021 | Comm Center News
Combing the woods on a call for shots fired, Sgt. Robert Mitchell has two invaluable tools to protect himself and the residents he swore to protect: his gun and his radio.
The sergeant was relieved to hear the County Council recently approved new radios with better reception for first responders. Sgt. Mitchell sometimes deals with scratchy reception on his beat in rural southeastern Volusia County.
“It makes for a very challenging circumstance when you can’t transmit what’s going on to everyone around you,” said the Volusia County Sheriff’s Office sergeant. He explained, most complaints of gun fire are hunters too close to a residence…
by AllThingsECC.com | Jul 23, 2021 | Articles, Comm Center News
Between documenting resources that are available, logging important timestamps, fielding phone calls from utility companies, giving information to responding units and talking to victims, dispatching emergency services amid a rapidly evolving event can be a difficult assignment—and that’s not to mention the stress of trying to help someone in the middle of what might be the worst day they’ve ever experienced.
It wasn’t that long ago when dispatchers did their work in emergency communication centers (ECCs) using analog phones, taking notes on paper documents. These days, incidents can be tracked with GIS technology, messages can be sent via text, video footage can streamed in from automated drones and, as of this week, all of it can be seen on a single screen…
by AllThingsECC.com | Jul 23, 2021 | Comm Center News
Jen Beal monitors information Thursday during her shift inside the Lewiston-Auburn 911 Center in Auburn. Daryn Slover/Sun Journal
AUBURN — County taxes in Lewiston and Auburn help pay for the Androscoggin County emergency dispatch center, but the service is not offered to the Twin Cities residents.
In addition to subsidizing the county’s emergency communication center, Lewiston-Auburn residents pay for their own 911 center.
Under a proposal brought forward by Androscoggin County Sheriff Eric Samson and Paul LeClair, the director of Lewiston-Auburn Emergency Communications System, the two facilities would merge under the county’s jurisdiction…
