by AllThingsECC.com | Jul 23, 2021 | Comm Center News
Washington D.C.’s 911 center is faced with a severe staffing shortage as violent crime surges in the nation’s capital.
Last week, only 50 percent staff availability led the emergency agency’s interim director, Cleo Subido, to implement mandatory overtime, as first reported by STATter911.
“We are committed to following the rules and being transparent about it,” Subido wrote to employees. “Anything that gets in the way of us improving performance, treating each other with respect, providing our responders and constituents with the care they deserve, or meeting the objectives of our mission — I will handle without delay…
by AllThingsECC.com | Jul 23, 2021 | Comm Center News
As calls from other first responder organizations filtered into the employee wellness team at the Brandon Police Service, it became abundantly clear to Const. Amanda Conway that more support for these groups was needed.
“I had the idea of making a multi-organizational team, a multi-agency team where just the representatives from the first responder organizations within the city and the local area, get together and discuss what they were doing, come up with ideas, do some promotion and share ideas,” Conway said.
Conway approached Cpl. Annalisa Dey-Thomas, who was the wellness officer for the RCMP in D Division at the time.
Together, they created Project Resilience 911. The organization was born out of the first responder organizations approaching Conway wanting to partake in what the employee wellness team was doing at Brandon Police Service…
by AllThingsECC.com | Jul 23, 2021 | Articles, Comm Center News
Decision-making. We all have our methods, but how can you be sure you’re not making decisions that leave a better choice on the table? When budget dollars are tight and expectations are high, it helps to get critical procurement decisions right the first time, and the best way to accomplish that is to truly understand your choices.
Optimizing technology in order to meet the expectations of your citizens and administrators is no longer optional. The slow burn of technological advancement within public safety has hit what might best be described as the powder keg of progress. With it comes stiff competition for your precious budget dollars and an inherent expectation your team is already leveraging every technological advantage most 12-year-olds use every day. When it comes to under-utilizing readily available technology to best serve, “I didn’t know about it” will not be a defense…
by AllThingsECC.com | Jul 23, 2021 | Articles, Comm Center News
Collaboration is the key to any good partnership. As a public safety telecommunicator or a responder, the radio can become just a voice on the other end of the line, and not a real person. As our small, law enforcement-run agency expanded in rural South Dakota, we wanted to maintain our connection to field responders with whom we interacted daily.
The Watertown South Dakota 9-1-1 Center had great partnerships with our law enforcement officers. However, we struggled with communicating our dispatch procedures to our area ambulance and fire departments. In a few years, we had grown from dispatching for two counties to six, and taken on dozens of fire and ambulance agencies…
Close Window
Loading, Please Wait!
This may take a second or two.
by ECC Editor | Jul 23, 2021 | Comm Center News
GeoComm is excited to announce their selection by the State of Michigan to provide GIS data assessment and improvement services to counties across the state to support their Next Generation 9-1-1 (NG9-1-1) migration.
As the State of Michigan prepares for its transitions to a NG9-1-1 environment the need for a robust GIS environment at local, regional, and statewide agencies dramatically increases. This project, which will be completed by the end of 2021, includes utilizing GeoComm’s proven assess, improve, and maintain process to empower public safety agencies throughout the state to achieve Public Safety Grade GIS data… READ MORE
by ECC Editor | Jul 22, 2021 | Comm Center News
n May of 2021, Oregon became the first state in the nation to partner with an emergency response data platform, RapidSOS, to utilize more accurate location information for the purposes of responding to calls. Since then, these location services have already helped emergency responders arrive where they’re needed faster.
Using RapidSOS, Oregon 9-1-1 centers are able to see much more accurate location data of cell phone callers, where in the past they were forced to rely on imprecise location cues from wireless service providers. Now, instead of only being able to see the cell tower a caller is tapping into, call centers are securely delivered data from smartphone GPS technology… READ MORE
