Dispatch official: No Shawnee County 911 calls went unanswered because of AT&T outage (KS)

by | Jul 28, 2021 | Comm Center News

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Dispatchers in the Shawnee County Emergency Communications Center were able to answer calls during an AT&T outage Sunday because the system rolls calls onto administrative lines in that scenario.

No Shawnee County 911 calls went unanswered Sunday evening because of an AT&T outage that affected dispatching centers in Shawnee and Sedgwick counties.

For an unknown amount of time, people calling 911 in Sedgwick County weren’t getting through due to the outage, which occurred because AT&T was doing work on the system involved, that county reported in a news release Monday.

“Once Sedgwick County 911 Emergency Communications were made aware of the situation, staff logged into the back-up phones and started taking inbound calls that were re-routed to that number,” Sedgwick County said in the release…