NICE to Deliver Data-Driven Incident Reconstruction and Insights to 911
Dispatch official: No Shawnee County 911 calls went unanswered because of AT&T outage (KS)
No Shawnee County 911 calls went unanswered Sunday evening because of an AT&T outage that affected dispatching centers in Shawnee and Sedgwick counties.
For an unknown amount of time, people calling 911 in Sedgwick County weren’t getting through due to the outage, which occurred because AT&T was doing work on the system involved, that county reported in a news release Monday.
“Once Sedgwick County 911 Emergency Communications were made aware of the situation, staff logged into the back-up phones and started taking inbound calls that were re-routed to that number,” Sedgwick County said in the release…
Fairfax County upgrades 911 calls to help vulnerable residents, first responders (VA)
People using 911 in Fairfax County can now provide medical details and other information to help first responders know more about a situation before they arrive.
The county rolled out the change on July 1, allowing people to sign up ahead of time with information about a resident who has a special need or needs ranging from anything from Alzheimer’s to autism.
“It could make the difference between someone being saved and not saved,” 911 systems administrator Steve McMurrer told Tysons Reporter…
Durant Communications and Bryan County 911 Dispatch CAD system update goes live today (OK)
DURANT – Durant Communications and Bryan County 911 Dispatchers began using an upgraded Computer Aided Dispatch (CAD) system during calls Tuesday starting at 9 a.m.
“The new CAD software upgrade interface is more user-friendly and 911 Dispatchers now have quicker access to critical data,” Durant’s IT Director Brenton Rucker said.
911 Dispatchers completed training last week and said the new system makes getting help to residents faster and more simple. All the information needed to send assistance is now on just one monitor…
Richmond Heights considers police, fire, EMS dispatch merger (OH)
RICHMOND HEIGHTS, Ohio — City Council heard Tuesday (July 27) a presentation from its police and fire chiefs about the possibility of merging the Heights Hillcrest Communications Center, upon which the city has relied since 2018 for its dispatch services, with the larger Chagrin Valley Dispatch.
The Heights Hilllcrest Communications Center (HHCA), located in the former MetroHealth Medical Center building on Severance Circle in Cleveland Heights, supplies police, fire and EMS dispatch services for the cities of Shaker Heights, South Euclid, Cleveland Heights, University Heights and Richmond Heights. It was formed in 2017, with Richmond Heights becoming the last city to join a year later. Each of the member communities is now weighing the option of dissolving HHCA in order to merge with Chagrin Valley Dispatch (CVD), with South Euclid City Council voting Monday (July 26) to do so…
KAKE News Investigates: Sedgwick County looking into two-hour 911 outage (KS)
WICHITA, Kan. (KAKE) – The state’s backup system for 911 centers isn’t much help for Sedgwick County. It wasn’t working during a two-hour outage early Sunday morning.
Sedgwick County’s 911 system went down around 12:30 a.m. Sunday and operators didn’t discover the outage until a couple hours later.
The Sedgwick County Emergency Communications Director Elora Forshee said, “We were receiving calls through even 2:30 in the morning, but it was about that time we got a call from one of our hospital partners that said, ‘Hey we’ve been trying to call you on 911, we’re not getting through.’ They immediately started doing test calls from a dispatch they were not getting through…
