by AllThingsECC.com | Jul 28, 2021 | Comm Center News
DURANT – Durant Communications and Bryan County 911 Dispatchers began using an upgraded Computer Aided Dispatch (CAD) system during calls Tuesday starting at 9 a.m.
“The new CAD software upgrade interface is more user-friendly and 911 Dispatchers now have quicker access to critical data,” Durant’s IT Director Brenton Rucker said.
911 Dispatchers completed training last week and said the new system makes getting help to residents faster and more simple. All the information needed to send assistance is now on just one monitor…
by AllThingsECC.com | Jul 28, 2021 | Comm Center News
RICHMOND HEIGHTS, Ohio — City Council heard Tuesday (July 27) a presentation from its police and fire chiefs about the possibility of merging the Heights Hillcrest Communications Center, upon which the city has relied since 2018 for its dispatch services, with the larger Chagrin Valley Dispatch.
The Heights Hilllcrest Communications Center (HHCA), located in the former MetroHealth Medical Center building on Severance Circle in Cleveland Heights, supplies police, fire and EMS dispatch services for the cities of Shaker Heights, South Euclid, Cleveland Heights, University Heights and Richmond Heights. It was formed in 2017, with Richmond Heights becoming the last city to join a year later. Each of the member communities is now weighing the option of dissolving HHCA in order to merge with Chagrin Valley Dispatch (CVD), with South Euclid City Council voting Monday (July 26) to do so…
by AllThingsECC.com | Jul 28, 2021 | Comm Center News
WICHITA, Kan. (KAKE) – The state’s backup system for 911 centers isn’t much help for Sedgwick County. It wasn’t working during a two-hour outage early Sunday morning.
Sedgwick County’s 911 system went down around 12:30 a.m. Sunday and operators didn’t discover the outage until a
couple hours later.
The Sedgwick County Emergency Communications Director Elora Forshee said, “We were receiving calls through even 2:30 in the morning, but it was about that time we got a call from one of our hospital partners that said, ‘Hey we’ve been trying to call you on 911, we’re not getting through.’ They immediately started doing test calls from a dispatch they were not getting through…
by AllThingsECC.com | Jul 28, 2021 | Comm Center News
SOUTH EUCLID, Ohio — Member communities of the Heights Hillcrest Communications Center (HHCC) are in the process of determining whether to merge with Chagrin Valley Dispatch, and South Euclid has become the first to move the process forward.
Those HHCC cities include Shaker Heights, Cleveland Heights, South Euclid, University Heights and Richmond Heights.
On Monday (July 26), South Euclid became the first member community to formally take the step to dissolve the HHCC so that the two dispatch centers can merge under the name Chagrin Valley Dispatch (CVD)…
by AllThingsECC.com | Jul 28, 2021 | Articles, Comm Center News
RAY BAUM’s Act and state laws are in place to correct the situation in which first responders arrive at an address, discover a sprawling campus or large multi-story building, and panic sets in because they don’t know where to begin looking for the 911 caller. In a previous No Jitter article,
Implementing E911 On-prem: Goals, Issues, Approaches, my colleague Dennis Bell provides an excellent introduction and overview regarding the preparations and considerations for complying with this recent legislation. My article focuses specifically on providing the critical dispatchable location information
required by RAY BAUM’s Act and other similar legislation.
Dispatchable Location
With a 911 call, a dispatchable location connects to the public safety answering point (PSAP)—and consists of the calling party’s validated street address, suite number, apartment, or similar information necessary to identify the calling party’s location adequately…
![City of Topeka gives first look at draft study for possible new Public Safety Building (KS)]()
by AllThingsECC.com | Jul 28, 2021 | Comm Center News
TOPEKA, Kan. (WIBW) — Two long-term projects could intersect as Topeka drives toward the future.
The go-ahead to rebuild the Polk-Quincy viaduct is bringing new attention to discussions over whether to relocate the Topeka and Shawnee County Law Enforcement Center.
The east side of the LEC property houses one of the city’s fleet services buildings. The green light for rebuilding the Polk Quincy viaduct takes the path to flatten the curve through the back side of the facility.
Deputy director of internal services for public works Hannah Uhlrig says that means replacing the fleet services building is a must, but, with both projects, the city has the luxury of time…
