City Manager: ‘Emergency dispatch backup plan worked, but it’s not optimal’ (KS)

City Manager: ‘Emergency dispatch backup plan worked, but it’s not optimal’ (KS)

Emergency management employees for the city of Hays and Ellis County are reviewing the possibility of installing a permanent 911 emergency dispatch backup system in the basement of the county's fire/EMS building. Accidental flooding from a fire sprinker head Aug. 2 forced temporary implementation of the backup system in the Hays Fire Dept. (Photos courtesy city of Hays) 
Emergency management employees for the city of Hays and Ellis County are reviewing the possibility of installing a permanent 911 emergency dispatch backup system in the basement of the county’s fire/EMS building. Accidental flooding from a fire sprinker head Aug. 2 forced temporary implementation of the backup system in the Hays Fire Dept. (Photos courtesy city of Hays) 

Emergency management staff for the city of Hays and Ellis County are looking at a different solution to the current backup plan for when the countywide emergency dispatch system goes down, which happened earlier this month.

The Aug. 2 accidental activation of a fire suppression sprinkler head in the Ellis County emergency communications center by a contractor soldering on the HVAC system caused more than $80,000 in water damage to computer and phone equipment…

Mutualink launches LNK360 interoperability platform – Urgent Communications

Mutualink recently announced the launch of LNK360, a revamp of its interoperability software platform that includes new features and an architecture that is designed to improve both resiliency and flexibility, according to Mutualink Chairman and CEO Mark Hatten.

“Products evolve, especially in the software world. You get to a point in the evolution of your product that you learn that it might be better to start over, in a sense, with the product than to keep adding to it,” Hatten said during an interview with IWCE’s Urgent Communications.,,

911 board approves salary increase in budget (AL)

The Chilton County E-911 Board approved the budget for the 2022 fiscal year during a Aug. 26 voting session.

911 Director Terra Scott included salary increases “for employees who have passed their evaluations.”

She said the employees in the department have been working extra to fill the gap after six employees left, and have not had a merit raise in the past two years.

The raises would increase the salary budget by $10,000.

An increase to split the cost of a new server with the Chilton County Sheriff’s Office was also included…

Multi-purpose-built: new public safety building nears completion (VA)

Orange County officials have a solid track record of repurposing old buildings for county office space. The county’s primary administration office—the Gordon Building on Main Street—once was the Leggett department store. The nearby building services office was the Main Street Dollar General. The county also has adaptively reused the former library building on Belleview Avenue (for public works) and the historic clerk’s office next to the courthouse (economic development and tourism).

But for the first time since the Sedwick Building in the mid-1990s, Orange County is constructing a purpose-built facility. Make that multi-purpose… READ MORE

Sheriff plans new 9-1-1 center for $9.2M at Clarksville station (NY)

NEW SCOTLAND — A year ago, citing coronavirus concerns and major savings to taxpayers, Albany County Sheriff Craig Apple requested and received permission to move the county’s Emergency 9-1-1 Communications Center from its planned location at the Shaker Place Nursing Home in Colonie to the sheriff’s public-safety building in Clarksville. 

Barring the county legislature voting down the project, “we anticipate putting a shovel in the ground in about 25 [to] 30 days,” Apple said on Aug. 24… READ MORE

Heroic act at dispatch center (OH)

HOWLAND — When there is an emergency, usually 911 is called, but what happens when 911 needs to call 911?

Thanks to the heroic effort of Trumbull County dispatcher Katelyn Bower, a choking Shana Murphy didn’t need to find out that answer Thursday night.

“I knew I was in trouble,” Murphy recalled.

About 5:30 p.m. Thursday, right after finishing a dispatch call for a pursuit in Liberty, Murphy was eating a steak when she started choking. She said it felt as if the piece of meat went down wrong and knew immediately something was wrong.

“I sat back in my chair and kept trying to swallow harder to get it to go down and it wouldn’t. I jumped up because I realized I was in trouble,” Murphy said…