Oregon 911 callers often on hold for several minutes as calls rise, staff drops

PORTLAND, Ore. — People calling 911 to report Saturday afternoon’s shootout at a Pearl District restaurant and other emergencies in the following half-hour waited an average of more than 7.5 minutes before a dispatcher answered.

The lengthy hold time is far above the national standard of 15 to 20 seconds for 911 calls and the latest example of serious problems plaguing the city’s emergency dispatch system. The communications bureau has 106 call takers and dispatchers who handle both 911 and non-emergency calls of 128 full-time positions authorized, with eight of those still in training…

Figures presented to board on Clinton Township emergency incidents (MI)

CLINTON TOWNSHIP — By the end of this year, Clinton Township will vote on whether or not to renew a dispatch contract with Macomb County.

First, it learned about dispatch services at the Aug. 30 Clinton Township Board of Trustees meeting.

The township board heard a presentation from Macomb County Sheriff Anthony Wickersham, who provided an update on Sheriff’s Office services, as they relate to Clinton Township.

The sheriff first spoke about the Macomb County Communications and Technology Center, or COMTEC…

METCAD 9-1-1 HOLDING INFORMATION SESSION TO DISCUSS CAREER OPPORTUNITIES FOR EMERGENCY DISPATCHERS (IL)

METCAD 9-1-1 invites anyone looking for a rewarding job helping others to attend an upcoming Virtual Information Session to discuss career opportunities as a Telecommunicator, or Emergency Dispatcher. The Information Session will be held via Zoom at 6:00 pm on September 16, 2021. To pre-register for this event, or to learn more about the Telecommunicator position, please visit champaignil.gov/jobs.

METCAD Telecommunicators provide critical and often lifesaving services to the residents and visitors of Champaign County. Telecommunicators answer emergency and non-emergency phone calls and provide routine and emergency dispatch for local police, fire, and ambulance services across Champaign County…

North Country lawmakers want state task force report on cell phone coverage made public (NY)

North Country lawmakers want state task force report on cell phone coverage made public (NY)

North Country lawmakers want an update from the state task force that was set up to find solutions to gaps in cell phone service in rural areas, including many parts of the North Country.

The task force was established in September 2019. According to a group of Republican and Democratic regional lawmakers, it met several times shortly after being created but has not issued a formal report or recommendations.

“For the sake of public safety, but also economic development, these cell gaps need to be closed,” said State Senator Dan Stec of Warren County.

Ricky Provost, Franklin County’s Emergency Services director described how spotty or no cell service can impact assistance getting to people in an emergency…

Craven County has almost 30 public safety job openings (NC)

While many people are still unemployed as a result of the pandemic, there are almost 30 public safety job openings in Craven County.

“The North Carolina Department of Public Safety is always on the lookout for talented, dedicated individuals interested in a public safety career,” said Margaret Ekam, NCDPS Communications Operations Manager.

Most jobs within public safety are continuously hiring as stated on the NCDPS and the Craven County job openings pages.

Ekam said statewide openings in healthcare, trades, corrections, juvenile justice and probation/parole are needed the most….

Springwater-Wayland EMS chief recounts New York City on 9/11

WAYLAND — For everyone old enough to remember Sept. 11, 2001, what started out as a perfectly normal day turned out to be harrowing. We can remember exactly where we were when we heard the news of the planes hitting the Twin Towers. As we commemorate the 20th anniversary of the largest attack on American soil, one local EMT shares his story of being in New York City on that day.

Fred Grambs, chief for Springwater-Wayland EMS, was a captain for Lindenwood Volunteer Ambulance Corps in Queens. He recalls arriving comfortably at work, and then, when the second plane hit, his boss immediately relieved him for duty with the ambulance service.

“I called the base to find out where our ambulances were, and couldn’t get through. I knew we had one crew on, we had two ambulances, so I sat back and being an officer, I had to think about what to do,” he remembered…