by AllThingsECC.com | Sep 17, 2021 | Comm Center News
After a 14-year-old girl in Parkland called 911 because her mother was not breathing, Telecommunications Supervisor Melissa Ayers instructed the teen how to perform CPR — saving the life of her mother.
Because of Ayers’s successful lifesaving efforts, on September 9, 2021, the Florida Department of Health’s Emergency Medical Service Section selected her as the Telecommunicator of the Year.
On April 30, 2020, Ayers answered the 911 call. After receiving basic information about the type of emergency, she instructed the teen to perform CPR, encouraging her to continue doing compressions several times throughout the call… READ MORE
by ECC Editor | Sep 17, 2021 | Comm Center News
NEW SCOTLAND — The Albany County Legislature this week unanimously approved $8.33 million in construction contracts to turn the former Clarksville Elementary School into the county’s Emergency 9-1-1 Communications Center.
Sheriff Craig Apple told members of the legislature’s public works committee on Aug. 24 that, barring the full legislature voting down the project, “we anticipate putting a shovel in the ground in about 25 [to] 30 days.”
A year ago, citing coronavirus concerns and major savings to taxpayers, Apple requested and received permission to move the 9-1-1 center from its planned location at the Shaker Place Nursing Home in Colonie to the sheriff’s public-safety building in Clarksville… READ MORE
by AllThingsECC.com | Sep 17, 2021 | Comm Center News
SANGAMON COUNTY, Ill. (WICS/WRSP) — The people answering your 9-1-1 calls are working thousands of hours of overtime.
In Sangamon County, combined overtime costs in 2019 and 2020 totaled more than $1.3 million, and officials say the problem could get worse before it gets better.
Dispatchers are the calm voice on the other end of the line when you call in an emergency.
“Everybody who calls in is typically screaming,” said Chris Mueller, executive director of the Sangamon County Emergency Telephone System Department. “It’s the worst day of their life, and we have to be that calming voice.” …
by AllThingsECC.com | Sep 17, 2021 | Comm Center News
DURHAM, N.C. (WNCN) – On Thursday, the City of Durham held a job fair at the NC Works career center on South Briggs. Officials looked to recruit call takers as almost half of the city’s 911 operator positions are vacant.
CBS 17 has been reporting for months on the staffing shortage at the Durham Emergency Communications Center (DECC) and the impact it’s having on the community. Multiple people have said they’ve had to call 911 multiple times or hold on the line for several minutes before someone answers.
According to city officials, as of Thursday, 28 of their 60 positions at the Durham Emergency Communications Center were vacant…
by AllThingsECC.com | Sep 17, 2021 | Articles, Comm Center News
After the article about the lack of data interoperability across the FirstNet (Built with AT&T) network appeared last week in the Advocate, I received comments indicating that serious work has indeed been undertaken to address this issue. I hope to be able to provide more information in coming weeks.
Meanwhile, the Federal Communications Commission (FCC) has been busy. After its September meeting, it appears that a Further Notice of Proposed Rulemaking (FNPRM) for the 4.9-GHz spectrum will be released for comments. The FCC will also act on the 6-GHz sharing of licensed microwave with unlicensed Wi-Fi 6 users…
by AllThingsECC.com | Sep 17, 2021 | Comm Center News
Flathead County property owners will begin seeing a new assessment supporting the consolidated 911 dispatch center on tax bills that go out in November.
Flathead County voters approved a ballot measure in the November 2020 general election that taxes property owners to pay the cost of emergency dispatch and supporting communication services, equipment and infrastructure for the county and its municipalities. The taxes will be payable semi-annually in two equal payments.
City councils in all three incorporated cities in Flathead County — Kalispell, Columbia Falls and Whitefish — had passed resolutions in support of the levy…
