by AllThingsECC.com | Oct 12, 2021 | Comm Center News
Millersville, MD (Arundel.News & AAFA)- A former police dispatch operator for the Anne Arundel County Police Department will face felony theft charges after being caught training for another agency while on the county’s dime. 27 year old Brandy Quarles of Cumberland, MD is accused of using paid sick leave to train as a call dispatcher for another department. According to Anne Arundel County Police, its office of Professional Standards began an internal review following a complaint about Quarles. Investigators discovered that Quarles fraudulently collected $4,300 in paid sick time for days she trained as a 911 call operator for a different department not named in the release. She reportedly used fake doctors notes to get out of working for Anne Arundel County’s dispatch center. The fraudulent documentation from a “doctor” stated that Quarles required medical supervision and an extended period of time off from work. During that extended time away from the Anne Arundel County call center, Quarles allegedly worked and trained for the new position she accepted while still employed for the county. She has been an employee of Anne Arundel County since 2018…
by AllThingsECC.com | Oct 12, 2021 | Comm Center News
Oct. 12—Law enforcement officers and 911 dispatchers have begun to receive training on the dispatch center’s Computer Aided Dispatch system, which is scheduled to go online on Nov. 16.
Paul Nave, the city and county’s 911 center director, said dispatchers have been receiving training on how to use the system and will receive individual training beginning next week. Law enforcement officers who will train other officers and deputies on the system started their instruction on the CAD system Monday.
Officials selected Tyler Technologies to provide the new system, which will be used for dispatching calls and record keeping…
by ECC Editor | Oct 11, 2021 | Comm Center News
NENA: The 911 Association yesterday announced that the American National Standards Institute (ANSI) fully approved the third—and latest—version of i3, the IP-based NENA standard for next-generation 911 (NG911) networking and core services.
Earlier this year, the fact that ANSI had not approved Version 3 of the i3 standard was a point of contention, because legislation proposing $15 billion in federal funding to accelerate NG911 deployment throughout the U.S. would have required that the money be spent on solutions accredited by standards bodies like ANSI.
Today, the significance of the ANSI approval of i3 is not as clear, as the previous NG911 funding language for “commonly accepted standards” does not specifically cite ANSI, so the fact that it is a NENA standard could meet the standard. In addition, the NG911 funding proposal—currently reduced to $10 billion—currently is part of the $3.5 trillion budget-reconciliation package that faces some notable political challenges to becoming a reality… READ MORE
by ECC Editor | Oct 11, 2021 | Comm Center News
“911, what’s your emergency?”
Thousands of Oklahomans call emergency services throughout the year. Most of us are familiar with the steady voice that greets us and offers reassurance and direction during a crisis – and for many, emergency dispatchers are unknown voices.
In Carter County, Jenni Williams, a Carter County dispatcher has been recognized for being much more than a reassuring voice, earning her not only a commendation from Carter County Undersheriff Gus Handke, but also recognition this week as the Oklahoma Chapter of National Emergency Member Association (OklaNENA) Emergency Telecommunicator of the Quarter… READ MORE
by ECC Editor | Oct 11, 2021 | Comm Center News
VANCOUVER (NEWS 1130) — People calling 9-1-1 in B.C. in recent days have had to wait up to five minutes for their calls to be answered, and there are conflicting explanations as to why this is happening.
The Emergency Communications Professionals of BC, the union representing call takers, says in a Facebook post that it is underfunded and understaffed.
“Our members are working hard 24/7 to answer your calls immediately, gather information accurately, and to make sure you get the help you need fast – but we are stretched to our limits and need more staff now,” the union wrote on Facebook… READ MORE
by AllThingsECC.com | Oct 10, 2021 | Comm Center News
Audio of a 911 call in Canada reveals what may be the most innocuous “emergency” ever. “I have to pee,” a caller tells an incredulous dispatcher in a 911 call posted to Twitter on Friday by Peel Regional Police near Toronto in southern Ontario. In the 38-second audio clip, the 911 dispatcher asks the caller whether he needs police, fire or ambulance services…READ MORE
