by AllThingsECC.com | Nov 1, 2021 | Comm Center News
Dispatch supervisor Hillary Luff answered two urgent phone calls simultaneously.
One requested medical assistance for an unconscious person and the other detailed an individual trapped in a house fire.
Which call must she respond to first? Who should be deployed? What information needs to be gleaned in a timely manner?
“You have to make that decision and you hope that it’s the right one,” said Luff, a dispatcher with the Bakersfield Fire Department for more than 21 years. “That can be very trying on you.”
Though this particular scenario is only an example, dispatchers make daily split-second decisions akin to this situation. Each decision could determine if a person lives or dies…
by AllThingsECC.com | Nov 1, 2021 | Comm Center News
TWIN FALLS — For 33 years, Clint Sant has answered the call. As an emergency telecommunications specialist, commonly known as a 911 dispatcher, he helps send the appropriate responders to emergencies.
Sant’s career as a first responder began with Lincoln County dispatch. In 1993 he started working for the city of Twin Falls call center part-time. When the center closed in 1996 he worked for SIRCOM dispatch in Jerome until Twin Falls re-opened its center in 2003… READ MORE
by AllThingsECC.com | Nov 1, 2021 | Articles, Comm Center News
About 95% of once-proposed federal funding to accelerate next-generation-911 (NG911) deployment nationwide was eliminated from the text of the $1.75 trillion reconciliation bill that was released yesterday, although the $500 million included still would be the largest federal 911 investment in history.
Reconciliation-bill text calls for $470 million to fund a nationwide NG911 grant program that could be used to plan, deploy, implement and maintain IP-based next-generation platforms, as well as fund training of personnel. The proposal also includes $20 million for administrative costs, $9 million to establish a new NG911 cybersecurity center, and $1 million to establish a 16-member Public Safety Next Generation 911 Advisory Board to provide recommendations to the NTIA assistant secretary administering the program…
by AllThingsECC.com | Nov 1, 2021 | Comm Center News
Residents of Hamilton County on Wednesday will be some of the first in the state to use a new citizen satisfaction and feedback solution after a call for service to Hamilton County 9-1-1 Unified Emergency Communications Center. This new service uses text messaging to contact some callers to the Emergency Communication Center that have reported or been involved in certain types of incidents.
These text messages are sent hours or sometimes a few days after a call for service and will ask citizens to take a quick survey about their experience with the Emergency Communications Center. It will also allow citizens to provide their own comments and feedback after receiving service…
by AllThingsECC.com | Nov 1, 2021 | Comm Center News
(WHDH)– What if police couldn’t answer your 911 call because they were tied up investigating a mistake: Someone who called by accident. 7 Investigates found the number of those calls is increasing, and they’re diverting emergency crews away from people really need help! Hank Phillippi Ryan has the story.
The phone rings in the Littleton Police Department 911 call center. Bill Harrold, the dispatch supervisor, answers the call, “911, this line is recorded. What is your emergency?”
Bill is ready for any call that comes in. “Hello? You dial 911?” he asks the caller…
by ECC Editor | Oct 29, 2021 | Comm Center News
MARIETTA, Ohio. (WTAP) – A Washington County 911 system levy will be on next week’s ballots.
Chief Deputy Mark Warden says this levy is an important part of operating the 911 system. It came into play five years ago due to operating costs surpassing the revenue made. This is due to landlines being used less often on top of the the state’s cap on the cellular 911 surcharge.
Warden says the levy supports equipment, annual maintenance fees, and further growth of the 911 system… READ MORE
