Staffing shortages at 911 call centers in Denver leads to longer wait times (CO)

 

The 911 communication centers in the Denver metro responsible for taking emergency calls and dispatching police, firefighters and paramedics are struggling to recruit and retain workers amid a tight labor market that has made hiring difficult in many industries, leaders of five of the area’s largest centers said.

The lack of workers means 911 callers in many of Denver’s largest communities are waiting longer before connecting with a call taker, thus delaying the arrival of help. Leaders from four of the five agencies, which cover a broad swath of the metro area, said wait times have increased in 2021 due to a lack of employees…

Shutdown for Trenton Emergency Communications System Postponed Until December 31 (NJ)

Shutdown for Trenton Emergency Communications System Postponed Until December 31 (NJ)

Today’s Court Ruling Gives Gusciora Administration, City Council More Time to Evaluate Alternative Solutions

October 29, 2021

TRENTON, NJ (MERCER)–The City of Trenton and its radio service provider, MPS Communications, have consented to an injunction halting shutoff off the city’s radio system until Dec. 31, 2021, Mayor W. Reed Gusciora announced today.

N.J. Superior Court Judge Robert T. Lougy granted the order following a status conference earlier this afternoon. The ruling follows a City of Trenton complaint filed yesterday morning to halt the shutdown, warning of grave public safety risks should the system be terminated with no alternative plan in place…

County breaks ground on new call center (HI)

County breaks ground on new call center (HI)

A new emergency call center being built in Hilo will improve communications between the county’s police and fire departments.

The center, which began construction Wednesday, eventually will house both fire and police dispatch systems and a fire administration support complex at 540 Kupuna Place, directly next to the Mohouli Senior Housing Project.


The project will cost $25.4 million from the county’s capital improvement budget and is estimated to be completed in early 2023…

Texas Mother Meets MedStar 911 Dispatcher Who Helped Save Her Baby

Texas Mother Meets MedStar 911 Dispatcher Who Helped Save Her Baby

Eight weeks after a North Texas mother performed CPR on her little boy with the help of a MedStar 911 sender, she met the one she gives the credit for saving her child’s life.

Erin Fennell is the mother of now 11-week-old Parker. The incident happened in early September inside their home. When Parker started crying that day, Fennell said she tried to calm him down, but he quickly became quiet and did not respond.

“He turned purple, which was really, really scary,” Fennell said Friday…

Some dispatch centers report increasing difficulty in filling openings (IN)

Earlier this week, we told you about how some pharmacies are having tougher time filling job openings. Now some dispatch centers in the Tri-State and other parts of the country are reporting shortages recently.

Owensboro-Daviess County dispatchers are training on a new communications system going online later this fall. But dispatch center director Paul Nave says it happens as they work to fill seven openings on their 35 person staff, which has recently gotten tougher.(Paul nave)

Earlier this week, we told you about how some pharmacies are having tougher time filling job openings. Now some dispatch centers in the Tri-State and other parts of the country are reporting shortages recently…

Help is here for first responders suffering from mental health issues and stress (NC)

Help is here for first responders suffering from mental health issues and stress (NC)

CHARLOTTE, N.C. — This article involves commercial content. The products and services featured appear as paid advertising.

National First Responders Day is Oct. 28th – this day honors the heroic women and men who run toward danger every day to help their fellow citizen. From battling the needs of the pandemic and staffing ICU wards to answering calls about forest fires and hurricane damage, first responders endure distressing experiences most people couldn’t easily bounce back from − and unfortunately, sometimes neither do they…