by ECC Editor | Nov 16, 2021 | Articles, Comm Center News
As the westernmost point and Territory of the United States, Guam’s unofficial motto is “Where America’s Day Begins.” It will also be where the first 9-1-1 calls on a calendar day will be dispatched using Caliber’s Computer-Aided Dispatch solutions.
After a thorough evaluation process, the Guam Fire Department (GFD) announced the award and notice to proceed with Tyto Government Solutions (Tyto) to upgrade from the existing obsolete E9-1-1 system and deliver Next Generation 9-1-1 (NG9-1-1) equipment, technology, and services. The NG9-1-1 system will give emergency call takers and first responders an accurate and comprehensive view of incidents, improved caller location, enhanced mapping, decision support tools, and more. Among the project’s various components, Caliber Public Safety, a Tyto GSI partner, will deliver the Computer-Aided Dispatch (CAD) and Mobile solutions, including PocketRescue™ – a smartphone application enabling access to mission-critical information… READ MORE
by AllThingsECC.com | Nov 16, 2021 | Comm Center News
TEHAMA COUNTY, Calif. – The Tehama County Sheriff’s Office dispatch center can once again handle calls 24 hours seven days a week, but it doesn’t come without a workaround.
As of Nov. 12, the department only has six dispatchers, according to Zachary Backus, the president of the Tehama Deputy Sheriff’s Association.
Four of those six are fully trained including a Deputy Coroner who is temporarily filling in. The other two dispatchers are still being trained.
Dispatchers there are expected to work 12-hour shifts each. And that’s because they handle a variety of calls including fire, medical, and crime…
by AllThingsECC.com | Nov 15, 2021 | Comm Center News
After more than two-and-a-half years of planning, the Owensboro-Daviess County 911 dispatch center will switch to a modern computer-aided dispatch and records management system this week, when the system goes online Tuesday.
The new computer-aided dispatch, or CAD, system replaces technology that has been in use for more than 20 years. The upgraded system will provide new services to officers and first responders, while making it easier for officers to file reports.
But will the new system result in better outcomes for officers, responders and for people calling for assistance and help? Officials at agencies that rely on computer-aided dispatch say the system will make law enforcement officers safer, while providing information so responders can better assist people in an emergency…
by ECC Editor | Nov 15, 2021 | Comm Center News
EAU CLAIRE, Wis. (WEAU) – More people are needed to be on the other end of the line when someone calls 911.
The City of Eau Claire is looking to hire several 911 dispatchers in its Communications Center.
In addition to answering emergency calls throughout Eau Claire County, they answer the Eau Claire Police Department’s non-emergency line.
The Communication Center’s manager, Dena Clark, said being a dispatcher is way to help people without putting yourself physically in harms way out in the field… READ MORE
by AllThingsECC.com | Nov 15, 2021 | Comm Center News
Central Dispatch is experiencing an increase in resignations due to schedule changes brought on by continuous understaffing issues.
Director of Grant County Central Dispatch Kevin Hicks has received numerous resignation letters from dispatch workers over the past few months, which has been reported to the commissioners during multiple meetings.
The increase in resignations caused the department to alter the schedule for current full-time employees. The new schedule consists of 12-hour shifts that have sparked some full-time employees to recently switch to part-time work or resign…
by AllThingsECC.com | Nov 15, 2021 | Comm Center News
Faced with a critical shortage of employees in Cobb’s Department of Emergency Communications (E911), the Cobb County Board of Commissioners approved retention incentives of $2,500 per employee at its Tuesday meeting. The additional pay will be split into multiple payments over a 10 to 12 month period.
The retention incentives and signing bonuses (described below) were on the consent agenda, which means they were approved in advance of the regular BOC meeting in a work session.
A news release on the Cobb County website quoted from the written request from Melissa Alterio, Emergency Communications Director, and Randy Crider, Public Saftey Director…
