by AllThingsECC.com | Nov 5, 2021 | Comm Center News
Kenton County Dispatch Supervisor, Melissa Eddy, has been given the Line Supervisor of the Year Award by the Kentucky Emergency Numbers Association in partnership with the Kentucky chapter of the Association for Public Safety Officials.
The Line Supervisor of the Year award aims to highlight exceptional supervisors that demonstrate professionalism, skill, and steadiness when faced with intensely stressful situations.
Eddy, a twenty-three year veteran with the Kenton County Emergency Communications Center (KCECC), has served as a Dispatch Supervisor for sixteen years…
by AllThingsECC.com | Nov 5, 2021 | Comm Center News
MATTOON — Interim Champaign Police Chief Matt Henson, who is a past officer in Arcola and Charleston, has been appointed as the new director of the emergency communications system for Coles and Moultrie counties.
The system’s Emergency Telephone System Board voted 6-1 to appoint Henson, an Arcola native, during its regular meeting in the Coles County Emergency Communications Center. Henson will fill the director position previously held by James Calvert, who stepped down from this post in mid-September…
by AllThingsECC.com | Nov 5, 2021 | Comm Center News
MANCHESTER — Discussions on whether Manchester will join North Shore Regional 911 Center in Middleton will continue into next year.
In the meantime, the North Shore Regional 911 Center in Middleton will conduct a feasibility study of the potential partnership.
“It’ll be a deep dive of our current services and additional equipment they may need,” said Town Administrator Greg Federspiel. “Connectivity is a big piece of this. (They’ll also study) our volume of calls and whether they’ll need more staffing on their end.”
Selectmen voted to request the study at their meeting on Oct. 18. The study is paid for through state taxes, at no cost to the town…
by AllThingsECC.com | Nov 5, 2021 | Comm Center News
Written by Benjamin Freed
Nov 4, 2021 | STATESCOOP
A majority of police officers and other emergency responders feel their communications technologies are capable of supporting their work, but many still say there’s a need for greater interoperability between devices, agencies and networks, according to a survey published Thursday by Verizon.
The survey, which questioned more than 3,000 cops, firefighters and emergency medical personnel, found that 70% are comfortable with existing technologies, including smartphones, mobile radios, laptops and push-to-talk devices. But 80% said that interoperability —
by AllThingsECC.com | Nov 5, 2021 | Articles, Comm Center News
While most U.S. emergency communications centers (ECCs) use a CAD system to dispatch 911 calls and facilitate records management, few CAD system components are uniform across vendors. This can create problems transferring emergency calls and associated data, such as caller location information.
It can also create problems with the transfer of call information to first responders in the field via public safety broadband networks. These transfer functions are important capabilities for enhancing responder safety and situational awareness and is essential for the transition to Next Generation 911 (NG911) functionality…
by AllThingsECC.com | Nov 5, 2021 | Comm Center News
The union representing E-Comm 911 dispatch operators says the emergency service is facing a major staffing shortage and warns the system is ill-prepared to handle a major crisis.
The Emergency Communications Professionals of B.C., CUPE Local 8911, said in a statement that that people phoning E-Comm dispatchers should be connected within five seconds or less for a 911 call, 10 seconds or less for a police emergency call, and three minutes or less for a police non-emergency call…
