Greenwich’s lead dispatcher mourned; he was the ‘voice emergency personnel needed to hear during a crisis’ (CT)

by AllThingsECC.com | Nov 15, 2021 | Comm Center News

GREENWICH — As a youngster in elementary school, Frank O’Toole volunteered with the Red Cross and learned first aid. He later joined the Greenwich Police Cadet-Explorer Program in what would become a life of public service and a career as an emergency dispatcher.

O’Toole died Monday in Greenwich from natural causes, according to his mother, Barbara O’Toole. He was 39.

Nelson County dispatchers say kids are prank calling 911 (KY)

by AllThingsECC.com | Nov 15, 2021 | Comm Center News

LOUISVILLE, Ky. (WDRB) — Some Kentucky dispatchers issued a plea to the community in an effort to prevent a potentially dangerous problem.

In a Facebook post Thursday, Nelson County Dispatch said people are prank calling 911 — including kids cussing or yelling at dispatchers.

“To call 911 as a prank or a joke, could be costing someone their life and I don’t think they realize the seriousness of them pranking us, verses it being a real call,” said Shawn Gaither, director of Nelson County E-911…

DC extends program that directs 911 mental health calls to social workers, not police

by AllThingsECC.com | Nov 15, 2021 | Comm Center News

NHTSA Taps Mission Critical Partners for 911 GIS Assessment Initiative; Darrin Reilly Quoted

by ECC Editor | Nov 12, 2021 | Comm Center News

Mission Critical Partners will work with the National Highway Traffic Safety Administration to evaluate the state of geographic information systems in the 911 community as part of efforts to improve sharing of GIS data across the U.S.

The National 911 Program at NHTSA will oversee the effort and collaborate with MCP to come up with a report that will include an assessment of administrative, governance, operational and financial issues and identification of metrics to help determine GIS data’s accuracy, MCP said Monday… READ MORE

Habersham cities planning for E-911 radio purchases, maintenance fees (GA)

by AllThingsECC.com | Nov 11, 2021 | Comm Center News

With a new E-911 radio system funded by SPLOST and the American Rescue Plan coming to Habersham County, the county’s municipalities are working to adjust their budgets and make decisions on how they will support new radios compatible with the new system for their first responders and public safety officials.

City managers, police and fire officials met with the county Tuesday to discuss costs and fees, and Habersham County Finance Director Tim Sims says that there was at least one representative from nearly every city at the meeting…

Bloomington Emergency Call Center receives high honor

by AllThingsECC.com | Nov 11, 2021 | Comm Center News

BLOOMINGTON, Ill. (WMBD) — In Bloomington, the city’s emergency communications center has been recognized as one of the best in the country.

The International Academy of Emergency Dispatch has certified the Communicati.ons Center as an Emergency Police Dispatch (EPD) Accredited Center of Excellence (ACE). It’s the 25th center in the entire world to get the honor.

The Bloomington center is the first in Illinois to achieve the designation…