But with nearly 20 resignations dwindling the number of Erie County’s 911 dispatchers since January, emergency response times could be markedly slower, according to the Erie County Department of Public Safety.
A higher salary could change that.
On Nov. 16, Erie County Council unanimously approved a roughly $4,500 pay raise for the county’s 911 telecommunicators, an attempt to boost the recruitment and retention of those who public safety officials call the county’s “first” first responders…
Emergency call centers across the nation are “doing a good job” upgrading to modern technology compatible with next-generation 911, but the core infrastructure backing those systems needs a boost, according to a recent analysis from the public-safety consulting firm Mission Critical Partners.
The company, which offers its customers vulnerability assessments as part of its general service offerings, last week released a qualitative analysis after completing more than 100 such assessments over the past two years. Analysts said that while agencies are implementing strategic plans that keep their systems up-to-date — such as call-handling and computer-aided dispatch platforms — the emergency services IP networks, commonly known as ESInets, and next-generation core services aren’t being upgraded as quickly…
METHUEN — Mayor Neil Perry and Chief Scott J. McNamara are pleased to announce that two new dispatchers graduated from the State 911 Department Public Safety Communications Academy and joined the Methuen Police Department.
Yenifer Cabreja and Larissa Alves both started in new roles with the Methuen Police Department this month after graduating from the academy run by the State 911 Department. Both dispatchers speak multiple languages…
Budgewoi is one of 200 new and enhanced Public Safety Network (PSN) radio sites, increasing mission-critical communications coverage for first responders.
Next to Australia’s triple zero emergency hotline, the PSN is the most critical communications network in NSW, providing infrastructure enabling emergency services to communicate over a single, encrypted integrated network.
Minister for Digital and Customer Service, Victor Dominello, said achieving the 200-site milestone meant the PSN would now provide coverage across an area greater than 342,000sq/km or 42 per cent of the State, and reach 96 per cent of the population…
Linda Pillow’s voice is low, calming, and steady. Many might call it “a voice in the dark.” And it’s a voice that very few people hope to hear.
“Nine-one-one. What is the location of your emergency?” asks Pillows.
After 15 years of such service to the community, she just retired from Bedford County 911 Dispatch.
She said she always had the “gift of gab.”
“I don’t think I’ve met anybody that I couldn’t talk to,” she said.
Growing up in Hickman County, Pillow’s father was an auxiliary officer, so she found herself always around officers and a dispatch — which was very small at the time… READ MORE
PUEBLO — For police officers, dispatchers are the first line of contact to the public in an emergency. However, the dispatch center at the Pueblo Police Department is feeling the impacts of the nationwide staff shortage.
“It’s a difficult job. Some people just can’t handle not just the stress, but the ability to multitask and the gravity of the position itself,” said Kim Jeffries, the Dispatch Manager.
On October 11, the dispatch center was only half-staffed with 12 employees, five of which we having to undergo over six weeks of training for the position. This data was presented to Pueblo City Council in a Work Session by the Chief of PPD…
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
