by AllThingsECC.com | Dec 10, 2021 | Comm Center News
After serving her hometown for 30 years as a 911 Dispatcher, Jacquelyn Foster is retiring. Foster began her career as a 911 Dispatcher with Xenia Greene Central Communications in December 1991 and has since worked as the critical link between people in distress and the emergency services they need.
“Communications Operator Foster has been a great asset,” said Xenia Greene Central Communications Director Mindy Lane. “It has been a pleasure to work with Jackie and she will be greatly
by AllThingsECC.com | Dec 10, 2021 | Articles, Comm Center News
The Federal Communications Commission is looking for information on how to prevent unwanted robocalls from reaching public safety answering points (PSAPs).
FCC first adopted a PSAP Do-Not-Call registry in 2012 to address autodialer-initiated calls, which were tying up public safety lines, diverting critical responder resources from emergency services and impeding the public’s access to emergency lines..
by AllThingsECC.com | Dec 10, 2021 | Comm Center News
ST. LOUIS — St. Louis officials have run into delays implementing a plan to combine the city’s three separate 911 dispatch centers for police, firefighters and EMS, and in the meantime hold times in answering city 911 calls and serious short-staffing persist, officials told an aldermanic panel Thursday.
Amid the delays, Daniel Isom, public safety director for Mayor Tishaura O. Jones’ administration, told the St. Louis aldermanic public safety committee on Thursday that 911 hold times remain well below national standards and understaffing has not significantly improved as more dispatchers leave even as no more hires start…
by AllThingsECC.com | Dec 10, 2021 | Comm Center News
LINCOLN, Neb. (KOLN) – First responders in Lincoln are now using a new 911 computer dispatch system. We were able to get a firsthand look at the new software and how it’s helping everyone in the Capital City.
Since 1994, 911 dispatchers have used a computer dispatch system and before that everything was done on pen and paper. As of November 30, that dispatch system received a major upgrade.
A normal dispatch desk has eight monitors all controlled by the dispatcher. That hardware doesn’t look too different than before, it’s the internal software that does. LPD Captain Ben Kopsa, manager with the Lincoln Emergency Communications Center said that like anything else it was time for a change and the current software was a outdated…
by ECC Editor | Dec 10, 2021 | Articles, Comm Center News
Google is aware of a strange issue with Android and Microsoft Teams that can prevent emergency service calls, such as dialling 9-1-1.
The company posted a detailed response following an investigation into a report about a Pixel device preventing someone from calling 9-1-1. A Reddit user detailed what happened with their Pixel 3 running Android 11 on U.S. carrier Verizon… READ MORE
by AllThingsECC.com | Dec 10, 2021 | Comm Center News
Last summer, the labor shortage was so profound, Lincoln County Communications and Sheriff’s Department resorted to advertising vacancies via lawn sign. The communications center is once again seeking two emergency 911 dispatchers, but this time there seems to be a plethora of applicants. On Dec.7, County Administrator Carrie Kipfer reported two recent resignations, but the center already has potential replacements.
Dispatcher Alexander Slagle submitted his resignation as of Jan. 1. He has worked for the center for over a year. Slagle is trained as a sound engineer and is leaving to work on a cruise ship. He will remain an on-call dispatcher…
