by AllThingsECC.com | Dec 29, 2021 | Comm Center News
TAVARES — Lake County and the Office of Public Safety Support have been approved for re-accreditation as an Accredited Center of Excellence (ACE) for emergency dispatching. The re-accreditation is awarded by the International Academies of Emergency Dispatch (IAED) and is effective for a period of three years.
This distinction reflects the dedication of staff in meeting the highest standards of care and practice available for emergency dispatch centers. To receive this re-accreditation, an organization must demonstrate strong local oversight, rigorous quality processes, and a commitment to data-driven, continuous improvements…
by AllThingsECC.com | Dec 29, 2021 | Comm Center News
TUCSON, Ariz. (KOLD News 13) – Door dash driver Ryan Menehune’s call to 911 after a customer threatened to shoot him fell well outside the goal to answer emergency calls.
“I started making my exit around the corner to where I had parked. And that’s when I heard him rack the slide on his gun signifying that he chambered a round into the firearm,” Menehune said.
Police Chief Chad Kasmar had been the center’s director at the time of the emergency call.
“So that phone rang for 51 seconds, which is longer than we would have liked,” he said…
by AllThingsECC.com | Dec 29, 2021 | Comm Center News
The Dora Volunteer Fire Department recently warned residents who live within their fire territory in Douglas County that their new 911 service has caused some confusion during recent emergency situations.
“…Douglas County initiated a partial 911 emergency line. While the move to a full 911 call center is approximately a year or more away, the new system only works with cell phones,” a fire department spokesperson wrote on the VFD’s Facebook page…
by AllThingsECC.com | Dec 28, 2021 | Comm Center News
ALBANY COUNTY , NY (WRGB) — Albany County has added three new dispatcher positions at its 911 center to combat a growing number of calls as other dispatch centers struggle with a shrinking workforce.
“What’s happening is that people are dialing 911 and the phone is ringing, ringing, and ringing because we’re short dispatchers and there’s no one there to answer the phones,” said Albany County Sheriff Craig Apple.
The Albany County 911 Center serves smaller towns within the county and acts as a backup for the dispatch centers in the city of Albany, Colonie, Guilderland, and Bethlehem…
by AllThingsECC.com | Dec 28, 2021 | Comm Center News
Seeking to contain the costs of its largest infrastructure project — a new public safety building in the California Avenue business district — Palo Alto has charged its city auditor with examining every change order and invoice associated with the new structure.
And while the project still remains in an early stage, with completion scheduled for June 2023, the firm Baker Tilly is already finding errors and discrepancies, according to a recently released audit…
by ECC Editor | Dec 27, 2021 | Comm Center News
A growing call load coupled with lagging recruitment could be a recipe for disaster for Wisconsin fire and emergency medical service agencies, according to a study conducted by the Wisconsin Policy Forum.
“Unless they are appropriately addressed, fire and EMS financial and staffing challenges may soon have a real impact on public safety,” the report says.
Grafton fire chief William Rice said Ozaukee County is no stranger to these issues. Both locally and nationally, fire departments have seen a growing need for ambulances for years, Rice said. But unlike larger, more urban communities like the City of Milwaukee, most don’t have the staff or funding to meet these demands… READ MORE
