by AllThingsECC.com | Jan 13, 2022 | Comm Center News
TAUNTON — The city may outsource 911 dispatch to a regional center in Foxboro, but it would be over the objections of Taunton’s rank-and-file cops.
City Councilors voted 6-3 on Tuesday to allow Mayor Shaunna O’Connell to keep exploring the idea. High-profile failures of the city’s dispatch system, such as during the 2016 stabbing rampage at the Silver City Galleria and elsewhere, led to changes to the city’s dispatch system based on the conclusions of a city-sponsored report by the Ryan Strategies Group….
by AllThingsECC.com | Jan 13, 2022 | Articles, Comm Center News
The Enforcement Bureau of the U.S. Federal Communications has entered into Consent Decrees with four major telecom carriers in connection with a system outage that prevented them from delivering 911 emergency calls.
The companies, CenturyLink, Intrado Safety Communications, Cellco Partnership (d/b/a Verizon Wireless), and AT&T Mobility, have agreed to pay a total of nearly $6.3 million in financial penalties for their roles in four separate 911 outages in September 2020. The outages ranged in length from one to three hours and affected users in multiple states across the U.S…
by AllThingsECC.com | Jan 13, 2022 | Comm Center News
RICHMOND, Virginia – No longer relying on copper wires to transmit calls, the Richmond Department of Emergency Communications switched to an Internet Protocol-based 9-1-1 system in late 2021.
The department began preparing for the switch to the digitally adapted system in 2018, and it was deployed in October 2021.
“We are consistently on the forefront of technological innovations,” said Stephen Willoughby, director of the Richmond Department of Emergency Communications…
by AllThingsECC.com | Jan 13, 2022 | Comm Center News
SAN FRANCISCO, Jan. 13, 2022 (GLOBE NEWSWIRE) — Three California Public Safety departments are the first in the nation to offer wellness and resilience training to all professional staff. The San Francisco Sheriff’s Department, UC Davis Police Department, and the Los Angeles Police Department Communications Division have all chosen Navigating Adversity from Pathfinder Resilience to provide comprehensive health and wellness training on a department-wide basis.
Every participant learns to assess their own needs and gain the understanding and tools to create and sustain a healthy and fulfilling life…
by ECC Editor | Jan 13, 2022 | Comm Center News
ROCKFORD, Ill. (WIFR) – The City of Rockford and Winnebago County will be some of the first in Illinois to use a new feedback survey after a call to 9-1-1.
The service uses text messaging to contact some 911 callers and others that have recently reported or been involved in certain types of incidents.
Text messages are sent hours or sometimes a few days after a call for service and will ask citizens to take a quick survey about their experience with the 911 Center, allowing citizens to provide their own comments after receiving service… READ MORE
by ECC Editor | Jan 13, 2022 | Articles, Comm Center News
Most people know to dial 911 when emergency assistance is needed. While there is no denying the current 911 system has helped save countless lives since first introduced, it was primarily developed to work for landline phones.
With over 80% of 911 calls coming from mobile devices today, the need for an updated emergency response system is essential.
At NGA, we’ve heard our fair share of common misconceptions concerning public safety infrastructures and 911 myths stemming from outdated emergency response systems… READ MORE
