Staff shortage impacts Gates County 911 Center (NC)

GATESVILLE – On Friday, Dec. 17, the Gates County 911 Communications Center enacted a previously signed Mutual Aid Agreement with the Perquimans County 911 Center due to sudden staffing shortages.

The implementing of this agreement called for the temporary relocation of the Gates County 911 Dispatch Center to the 911 Dispatch Center in Perquimans County.

Gates County officials said that due to the urgent need in providing this critical service, this move happened quickly which didn’t allow for advance public notification… READ MORE

Gov. Beshear urges job seekers to consider a career in telecommunications (KY)

Gov. Andy Beshear and the Kentucky State Police (KSP) announced Dec. 16 there are currently 45 full-time and part-time telecommunicator positions available at 14 post locations across the commonwealth. This is the highest vacancy rate in the agency’s history for telecommunicators, which is one of the most essential roles in law enforcement’s ability to respond to emergencies and critical needs of the state.

According to KSP, Post 9 in Pikeville currently has four full-time positions open… READ MORE

Network errors abound in latest series of 911 outages, claim state AG and military (WA)

Network errors abound in latest series of 911 outages, claim state AG and military (WA)

Olympia resident David White’s blood pressure spikes. He calls 911, but hears only a busy signal. His wife rushes him to the hospital in a family truck. He eventually receives medical attention, but the delay and lack of immediate EMT treatment leaves him with lasting illness: kidney disease, glaucoma, migraines and vertigo.

On Dec. 9, King County’s emergency 911 dispatch experienced a service disruption between the hours of 3:15 p.m. and 4:10 p.m. The 911 outage affected emergency services in Seattle, Bellevue, as well as county-wide agencies from Snohomish, Kitsap, Clallam, Jefferson, Whatcom and Skagit…

Alachua County Combined Communication Center workers prepare to work through Christmas (FL)

GAINESVILLE, Fla. (WCJB) – As many places look to close their doors and send workers home on Christmas Eve and Christmas the phones still need to be manned at the Alachua Combine Communications Center.

Telecommunicators work in shifts 24-hours a day, seven days a week to make sure that all 9-1-1 calls are serviced and the building will be fully staffed for the holidays. Jeanette Whitworth has worked at the center for nearly four years and she says that holiday shifts are typically slow.

“It’s a little bit lighter. the holidays can bring some negativity to people and it makes it tougher for other to endure the holidays so we have that aspect to deal with and those type of calls to deal with. But, in general it’s not too bad we tend to just be there for each other the best that we can,” said Whitworth… READ MORE

County to discuss terminating dispatch agreement with Oelwein (IA)

Terminating the emergency services dispatch agreement between Fayette County and the city of Oelwein will be up for discussion and possibly a vote at Monday’s Board of Supervisors meeting.

The board’s meeting agenda was released to the public on Tuesday morning this holiday week — it’s generally sent out on Friday. The agenda includes the item “Possible approval of termination of dispatch agreement between Fayette County and the city of Oelwein.”

The meeting begins at 9 a.m. in the second floor of the courthouse in West Union…

County emergency dispatch earns re-accreditation (FL)

County emergency dispatch earns re-accreditation (FL)

 

Lake County and the Office of Public Safety Support have been approved for re-accreditation as an Accredited Center of Excellence for emergency dispatching.

The re-accreditation is awarded by the International Academies of Emergency Dispatch (IAED) and is effective for three years. 

“This distinction reflects the dedication of staff in meeting the highest standards of care and practice available for emergency dispatch centers. To receive this re-accreditation, an organization must demonstrate strong local oversight, rigorous quality processes, and a commitment to data-driven, continuous improvements,” according to a Lake County news release…