Sumner County approves bonus pay for first responders (OR)

The Sumner County Commission approved the expenditure of almost $2.9 million from American Rescue Plan funds for COVID-19 hazard pay for first responders in the county.

At its Dec. 13 meeting, commissioners allocated $2,892,350 for bonus pay for the county EMS, sheriff’s office, jail staff and the Emergency Communications Center.

“We’re all aware of the recent shortcomings we’ve had. Wilson County has had to cut ambulance service. Sheriff (Sonny) Weatherford was about 50 short at the jail and Chief (Greg) Miller had about 12 opening at EMS and we were going to have to shut down service,” Budget Committee Chairman Chris Taylor said… READ MORE

Welcome two heroes: how two women saved their lives on the 911 phone (OH)

Welcome two heroes: how two women saved their lives on the 911 phone (OH)

A 21-year-old Chaglin Valley dispatcher said on a phone call that helped the unconscious woman get her pulse back, giving all the glory to the stranger.

Chaglin Falls, Ohio — A Chagrin Valley Dispatcher After helping to save a woman’s life on the phone, she is greeted by a hero.

It’s horrifying to hear the 911 phone call that day.

“911 What’s your emergency address?” You can hear 21-year-old dispatcher Melinda Pilat saying on tape…

Lake County emergency medical dispatch center re-accredited (FL)

Lake County emergency medical dispatch center re-accredited (FL)

TAVARES — Lake County and the Office of Public Safety Support have been approved for re-accreditation as an Accredited Center of Excellence (ACE) for emergency dispatching. The re-accreditation is awarded by the International Academies of Emergency Dispatch (IAED) and is effective for a period of three years. 

This distinction reflects the dedication of staff in meeting the highest standards of care and practice available for emergency dispatch centers. To receive this re-accreditation, an organization must demonstrate strong local oversight, rigorous quality processes, and a commitment to data-driven, continuous improvements…

Behind the scenes of 911 Call center as staffing crisis continues (AZ)

Behind the scenes of 911 Call center as staffing crisis continues (AZ)

TUCSON, Ariz. (KOLD News 13) – Door dash driver Ryan Menehune’s call to 911 after a customer threatened to shoot him fell well outside the goal to answer emergency calls.

“I started making my exit around the corner to where I had parked. And that’s when I heard him rack the slide on his gun signifying that he chambered a round into the firearm,” Menehune said.

Police Chief Chad Kasmar had been the center’s director at the time of the emergency call.

“So that phone rang for 51 seconds, which is longer than we would have liked,” he said…

Dora VFD warns its Douglas County residents of 911 issue (MO)

Dora VFD warns its Douglas County residents of 911 issue (MO)

The Dora Volunteer Fire Department recently warned residents who live within their fire territory in Douglas County that their new 911 service has caused some confusion during recent emergency situations. 

“…Douglas County initiated a partial 911 emergency line. While the move to a full 911 call center is approximately a year or more away, the new system only works with cell phones,” a fire department spokesperson wrote on the VFD’s Facebook page… 

Albany County adds three new 911 dispatchers to help with shortages, rising call volume (NY)

ALBANY COUNTY , NY (WRGB) — Albany County has added three new dispatcher positions at its 911 center to combat a growing number of calls as other dispatch centers struggle with a shrinking workforce.

“What’s happening is that people are dialing 911 and the phone is ringing, ringing, and ringing because we’re short dispatchers and there’s no one there to answer the phones,” said Albany County Sheriff Craig Apple.

The Albany County 911 Center serves smaller towns within the county and acts as a backup for the dispatch centers in the city of Albany, Colonie, Guilderland, and Bethlehem…