CAHOOTS: Can a groundbreaking public safety model work in Ottawa? (Canada)

New mental health hotline to offer alternative to calling 9-1-1 in Montgomery County (OH)

Starting January 1, Montgomery county residents will be able to call a new hotline for mental health and substance use crises. The Crisis Now hotline will operate 24 hours, 7 days a week.

Callers will be able to speak with trained behavioral health professionals who can help de-escalate the situation and connect people with local, mental health resources. The hotline will be an additional service to the current suicide prevention hotline… READ MORE

North Carolina Deputies Investigating After Dangerous ‘Swatting’

North Carolina Deputies Investigating After Dangerous ‘Swatting’

Police in North Carolina are searching for the person they say is responsible for a “swatting” call that sent authorities to a family’s home earlier this week.

The Burke County Sheriff’s Office responded to a 911 call just before 2 p.m. Tuesday (January 4) from an individual claiming to have just shot their parents with an AK-47 at a Morganton residence, WSOC reports. While attempting to get more information, the caller reportedly told the 911 dispatcher, “I don’t know if I can take it anymore,” before ending the call.

When deputies arrived at the residence, they found that everyone inside was safe and determined that the call was an example of a dangerous trend called “swatting.”

What it takes to be Manistee County’s emergency manager (MI)

MANISTEE COUNTY — Michael Machen, Manistee County’s emergency management coordinator, has learned over the last nine months just how many people are involved in the safety of the visitors and residents in the area.

“I think the thing that’s been most eye-opening to me is how many people are actually involved in this stuff. You would think “Hey, emergency management, that would stay with law enforcement, police or fire or rescue, maybe even the hospital,” he said. “But I’m involved in meetings of people from the county commissioner’s office, people who do public safety stuff, people who work for the schools. There’s more groups (at the) local emergency planning committee…

“Beyond the Voice of 9-1-1 Dispatch” (TX)

“Beyond the Voice of 9-1-1 Dispatch” (TX)

When Terra Culley became a part-time dispatcher nearly 24 years ago, she had no idea it would lead to her penning monthly newspaper columns that now have been compiled into a book. November 29 was the release date for “Beyond the Voice of 9-1-1 Dispatch.” It is a collection of some of her favorite columns, long enjoyed by readers of The Licking News, The Cabool Enterprise and the Houston Herald.

“It never even occurred to me that I’d ever write,” said Culley, who uses the columns, and now the book to provide insight into what a dispatcher deals with on a daily basis…

Drone carrying a defibrillator saves its first heart attack patient in Sweden

A man in Sweden is alive today thanks to — in part — a drone. The 71-year-old had a heart attack while shoveling snow in December and was resuscitated by a nearby doctor after a drone flew in a defibrillator, Everdrone reported Tuesday.

Someone having a heart attack needs help within 10 minutes in order to survive. Everdrone’s Emergency Medical Aerial Delivery (EMADE) service is designed to deliver help as quickly as possible — it allows emergency dispatchers to send a drone carrying the device to a caller’s home, kickstarting the lifesaving process before the ambulance arrives at their home. In this particular patient’s case, it took three minutes for the services to deliver the defibrillator to his home. A bystander, who happened to be a doctor on the way to his job, used the AED on the patient after providing CPR…