What you need to know when you call 9-1-1 in Rockford (IL)

by | Jan 13, 2022 | Comm Center News

ROCKFORD, Ill. (WIFR) – The City of Rockford and Winnebago County will be some of the first in Illinois to use a new feedback survey after a call to 9-1-1.

The service uses text messaging to contact some 911 callers and others that have recently reported or been involved in certain types of incidents.

Text messages are sent hours or sometimes a few days after a call for service and will ask citizens to take a quick survey about their experience with the 911 Center, allowing citizens to provide their own comments after receiving service… READ MORE

Debunking 911 Myths with Next Generation 911

by | Jan 13, 2022 | Articles, Comm Center News

Most people know to dial 911 when emergency assistance is needed. While there is no denying the current 911 system has helped save countless lives since first introduced, it was primarily developed to work for landline phones. 

With over 80% of 911 calls coming from mobile devices today, the need for an updated emergency response system is essential.

At NGA, we’ve heard our fair share of common misconceptions concerning public safety infrastructures and 911 myths stemming from outdated emergency response systems… READ MORE 

New program to help 911 dispatchers handle emergencies (WV)

New program to help 911 dispatchers handle emergencies (WV)

by | Jan 12, 2022 | Comm Center News

Mineral County 911 Center

KEYSER – The Mineral County 911 Center is implementing a new system which will help dispatchers better recognize the type of emergency call they are handling and to therefore be better equipped to help the caller.

Mineral County administrator and Office of Emergency Services director Luke McKenzie says the Medical Priority Dispatch System will enable the 911 system to better serve the residents of Mineral County in emergency situations…

Acting Mayor releases statement on Reimagining Public Safety Initiative (NY)

by | Jan 12, 2022 | Comm Center News

ITHACA, N.Y. (WHCU) – Acting City of Ithaca Mayor Laura Lewis has issued a statement of support for the ongoing Reimagining Public Safety Initiative in Ithaca and Tompkins County.

In that statement, she notes that the initiative’s working group has her full support. Lewis also expressed excitement for the progress set to be made in the coming year to increase public safety and create better outcomes for Ithaca’s marginalized communities…

Skiatook businesses rally for family of dispatcher who died from COVID complications (OK)

Skiatook businesses rally for family of dispatcher who died from COVID complications (OK)

by | Jan 12, 2022 | Comm Center News

SKIATOOK, Okla. — Several Skiatook businesses are rallying together to raise money for the family of a local dispatcher who died from COVID-19 complications.

Heath Cox, a 911 dispatch supervisor, died early Christmas morning after 23 years of work for the city.

Stump Man is helping get money to Cox’s family, donating $20 from every tree sold and planted from now until Jan. 15…

Washtenaw County adds option to text 911 in emergencies (MI)

Washtenaw County adds option to text 911 in emergencies (MI)

by | Jan 12, 2022 | Comm Center News

article

WASHTENAW COUNTY, Mich. (FOX 2) – You can now text 911 if you are unable to call during an emergency in Washtenaw County.

Calling is still considered the best option in most cases because it is quicker, but texting can be used if you are deaf, hard-of-hearing, or speech impaired, or when speaking out loud could put you in danger.

The Washtenaw County Sheriff’s Office Metro Dispatch Center partnered with the county’s 911 centers after voters passed the Emergency Communication Mileage. The center developed protocols for months and began testing the service in November 2021…