by AllThingsECC.com | Feb 9, 2022 | Comm Center News
AUSTIN (KXAN) – More 911 calls coming into Austin’s 911 center and there is less staff to answer them. That means some people might be put on hold.
That’s what Lt. Kenneth Murphy, head of Austin Police Department’s communications division said during Monday’s public safety committee meeting.
Lt. Murphy says in 2019, operators were answering 99% of calls within 10 seconds. Now with all the vacancies and more calls coming in, dispatchers are only able to answer 90% of calls within 10 seconds…
by AllThingsECC.com | Feb 9, 2022 | Comm Center News
DRIGGS — On Jan. 24, Teton County dispatcher Katie Hall was settling in for a standard evening shift of working the phones and radios when, a little before 9 p.m., she received a 911 call.
The woman on the other end of the line was going into labor.
“I started the initial call, asked her location, age, how far long she was, how far apart her contractions were, trying to get a general picture of what’s happening,” Hall said. The expecting mother said she was 36 weeks along and was experiencing contractions three minutes apart… READ MORE
by ECC Editor | Feb 9, 2022 | Comm Center News
“Honorees, you may now break ground,” boomed over the loudspeaker. The honorees plunged their shovels into the ground and tossed the loosened dirt forwards, signifying the beginning of construction for the new building.
Joint Base Andrews hosted a groundbreaking ceremony for the upgraded Consolidated Communications Center on base, Feb. 2, 2022.
The project is a joint effort between the Air Force District of Washington, the 316th Wing, the Air Force Civil Engineer Center at Joint Base San Antonio-Lackland, Texas, the Naval Facilities Engineering Systems Command of Washington D.C. and the London-based infrastructure group Balfour Beatty… READ MORE
by AllThingsECC.com | Feb 9, 2022 | Comm Center News
An emergency alert system, commonly referred to as reverse 911, could only have been used last week if Eastman Chemical Co. had asked for it, city officials said.
But the alert system can be triggered by field supervisors with the police, fire or public works departments.
Adrienne Batara, spokeswoman for the city of Kingsport, confirmed that the Eastman Fire Department, as the lead agency in dealing with the steam line rupture, had to request the calls be made…
by AllThingsECC.com | Feb 8, 2022 | Comm Center News
AUSTIN, Texas – Austin’s Public Safety Commission met Monday night to discuss concerns over backlogs and long response times within the city’s 911 system, and proposed solutions to the problem.
“When our citizens’ world is starting to unravel, you’re the first voice they hear,” said commissioner John Kiracofe.
But some Austinites are finding it’s taking longer and longer to actually hear that voice. Case in point: an armed robbery at Liberty Pharmacy on Spicewood Springs Road in October…
by AllThingsECC.com | Feb 8, 2022 | Comm Center News
TUCSON (KVOA) – When you dial 9-1-1 in an emergency, every second counts.
But as the News 4 Tucson Investigators told you over the past several years, seconds were turning into minutes for callers to the city’s 9-1-1 communications center.
Back in 2017, the News 4 Tucson Investigators broke the story about dangerously long 911 hold times center.
The following year, Tucson Police and Tucson Fire combined their dispatch centers.
In 2020, the city had a third-party assess the combined public safety communications center…
