by AllThingsECC.com | Feb 11, 2022 | Comm Center News
They answer your calls when you’re in an emergency, but fewer people want to become police dispatchers and some departments are working at minimal levels.New Mexico State Police has three dispatch centers. One in Albuquerque, another in Las Cruces and the last one in Las Vegas.At full staff, there would be a total of 99 employees. But right now, they’re roughly at 60. Dispatchers are working overtime to make sure someone is answering 911 calls.”It’s not for everybody. It’s a hard position to be in and it’s really high stress,” said Linda Roach. She’s been a dispatcher with NMSP for five years…
by AllThingsECC.com | Feb 11, 2022 | Comm Center News
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ATLANTA – Atlanta‘s 911 system is experiencing server issues due to a power system failure on Thursday night.
The Atlanta Police Department said 911 operators are still able to take calls and dispatch units, but the issue is with the computer-aided dispatch system that helps prioritize those calls.
“We remain able to receive and dispatch 911 calls. We have contingencies in place to ensure we maintain emergency services, even while experiencing issues like this,” the department said in a statement…
by AllThingsECC.com | Feb 11, 2022 | Comm Center News
Guilford Metro 911 received its re-accreditation from the International Academy of Emergency Dispatch (IAED) as an Accredited Center for Emergency (ACE) Medical Dispatch. This is GM 911’s fifth re-accreditation and makes it the world’s 134th medical ACE.
GM 911 will be recognized for this accomplishment at the NAVIGATOR 2022 conference April 27-29 in Nashville, TN. Last month, GM 911 received its sixth re-accreditation from IAED for fire dispatch…
by ECC Editor | Feb 11, 2022 | Comm Center News
At 2:23 a.m. on Jan. 16 of this year, LEAD Telecommunicator at Bureau Emergency Communications, Dawn Porter, received a cellular 911 call that displayed zero information in the organization’s system.
Usually, landline 911 calls will display the phone owner’s name and address and exactly where they are located while cellular calls will show the address of the cell tower the call is bouncing off and the number. To receive no information is quite a rare instance… READ MORE
by AllThingsECC.com | Feb 11, 2022 | Comm Center News
SIDNEY — The Shelby County Sheriff’s Office recently enabled RapidSOS, a solution that provides life-saving data – including caller location, health and medical information, connected building and alarm date, vehicle telematics data, and more – to 911 telecommunicators and first responders in the event of an emergency.
“When we go live, this will benefit the caller but will also enable a faster response time from the deputies, therefore getting them to the location faster,” Shelby County Sheriff Jim Frye said…
by ECC Editor | Feb 10, 2022 | Comm Center News
TOLEDO, Ohio — It’s been four months since Lucas County’s eight regional 911 call centers were consolidated into one central hub at the 911 Regional Council of Governments in Central Toledo.
So far, Sylvania’s director of public safety says the new system is experiencing some growing pains. However, both city leaders and county 911 officials say they’re working together to improve operations.
“When you bring in that many agencies together, you just have to change some of those procedures and everybody has to adapt to each other,” Sylvania Director of Public Safety Kevin Aller said… READ MORE
