ADAMH CEO: Crisis center will be alternative to 911 in mental health emergency (OH)

City of Columbus leaders should be applauded for increasing their investment in an alternative response for mental health and addiction-related 911 calls, which was recently covered in the Columbus Dispatch.

What we see in our community is that mental health crisis episodes are medical emergencies, but most often not public safety emergencies. It is important to triage calls at the point of entry – which, for most in our community is currently a call to 911…

 

Final Draft approved for the 911 Telecommunicator Pension Benefits Workgroup (MN)

Today the 911 Telecommunicators Pension Benefits workgroup met, made final changes and approved the Report to be given to the Legislative Commission on Pensions and Retirement.

Sadly the only 2 voting Corrections Officer’s, Heidi Pauman representing PERA Correctional Plan members and Dan Gorman representing State CO’s were NOT in attendance.

There was no consensus on improving the Dispatch pension. The line recommending not adding dispatch to the PERA Correctional plan was scratched, but no line was added to recommend it either… READ MORE

Dispatcher Recognized for Service (AK)

Dispatcher Recognized for Service (AK)

Emergency services dispatcher Jessica Saclamana was recently honored for her service. Her ten years of working for the police department makes her their most senior employee.

Nome Police Chief Mike Heintzelman commended Saclamana for her performance.

“On a lot of people’s worst days, they call in and Jess is able to calmly handle those situations and dispatch what is necessary. That’s a real gift,” Heintzelman said…

Minnesota State Patrol dispatcher leads police to apprehend suspects

Minnesota State Patrol dispatcher leads police to apprehend suspects

As the two carjacking suspects attempt to escape the police, Elizabeth Gust makes sure they don’t run away.

Gust is a dispatcher for the Minnesota State Patrol, and on January 17 he sat at a desk at the Minnesota Department of Transportation’s Regional Traffic Management Center in Roseville, using traffic cameras to track suspects’ movements as they cross the interstate. Had rolled with 94. St. Paul.

And he called his places for law enforcement in the chase, alerting him when miscreants exited or changed streets…

Norwalk conducting ‘quality assurance review’ after confusing 911 call in homicide case (CT)

NORWALK — Local police are conducting a “quality assurance review” following the miscommunication between the city’s 911 dispatcher and officers responding to Ellen Wink’s call for service after allegedly shooting her tenant.

“Our Dispatch Supervisor is in the process of conducting a quality assurance review to ensure that the call was handled appropriately,” Sgt. Sofia Gulino said. “If findings indicate any deficiencies, these are always addressed as they provide opportunities for training and improvement…

Everyday People: ‘You gotta be prepared to be that caring, calm voice’ (OR)

Everyday People: ‘You gotta be prepared to be that caring, calm voice’ (OR)

Since Jeremy Hipes took over as the emergency communications manager at the Astoria Police Department almost six months ago, one of his top priorities has been recruitment.

Ideally, he would have a staff of 10 dispatchers. Instead, he has six: four fully certified telecommunicators and two trainees.

Jeremy Hipes

The staffing shortage at the Astoria emergency dispatch center has led to overtime hours and weekend work for his team, which dispatches for more than a dozen agencies, including police and fire departments in Astoria and Warrenton, the Clatsop County Sheriff’s Office and several rural fire districts…