Everyday People: ‘You gotta be prepared to be that caring, calm voice’ (OR)

Everyday People: ‘You gotta be prepared to be that caring, calm voice’ (OR)

Since Jeremy Hipes took over as the emergency communications manager at the Astoria Police Department almost six months ago, one of his top priorities has been recruitment.

Ideally, he would have a staff of 10 dispatchers. Instead, he has six: four fully certified telecommunicators and two trainees.

Jeremy Hipes

The staffing shortage at the Astoria emergency dispatch center has led to overtime hours and weekend work for his team, which dispatches for more than a dozen agencies, including police and fire departments in Astoria and Warrenton, the Clatsop County Sheriff’s Office and several rural fire districts…

City of Helena 9-1-1 Center seeing issues with calling back, transferring some calls (MT)

HELENA, Mont. – The City of Helena 9-1-1 Center is reporting they are having problems with Verizon customers calling in.

Verizon customers can call 9-1-1 and the non-emergency number, however, the center is having troubles with calling back and transferring callers.

This issue is between the phone companies and they are working on a solution according to the City of Helena 9-1-1 Center… READ MORE

911 Dispatcher Credited with Saving Newborn (NY)

A 911 dispatcher in Wayne County is being credited with saving the life of a newborn. According to Finger Lakes Times, Robert Montemorano answered a Thursday call about a baby not being able to breathe and being unconscious. He relayed CPR instructions to the caller, who was able to perform them until medical personnel could arrive. The newborn was taken to Strong Memorial Hospital for treatment…

CPR OVER THE PHONE Proposed legislation would require POST-approved teleCPR training for dispatchers (WY)

SHERIDAN — A bill sponsored by the Wyoming Legislature’s Joint Transportation, Highways and Military Affair Committee would require telecommunicator cardiopulmonary resuscitation — or teleCPR — training for Wyoming dispatchers. 

If passed, the new training regimen would have to be approved by Wyoming’s Peace Officer Standards and Training Commission by 2023, POST officials said at a meeting Thursday… READ MORE 

Monahans Police Department dispatcher Amy Baiza remembered (TX)

Monahans Police Department dispatcher Amy Baiza remembered (TX)

MONAHANS, Texas (Nexstar) – Emergency dispatcher Amy Baiza died on Tuesday. She was just 28 years old.

“She always had a kind smile and a kind word to give…”

Monahans Police Captain Kristofer Quintana is reading messages shared by Baiza’s colleagues.

“Amy had one of the biggest hearts. She was always putting others before herself.”

On Quintana’s desk, these small letters of gratitude paint a vibrant picture.

“Officer-safety was her number one priority. And she excelled at it.” …