Filling the PSAP Gap

240 million—that’s approximately how many calls are made to 9-1-1 in the U.S. each year*, and the total keeps growing.

Given that there are only 5,748 primary and secondary Public Safety Answering Points (PSAPs) nationwide, that’s a lot of calls for the human operators to handle. 

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Honoring the voices behind the headset: National Telecommunicators Week 2025 (IA)

Each April, agencies across the country take time to honor the unsung heroes of emergency response during National Public Safety Telecommunicators Week. This year, from April 13th to 19th, Marshall County joins communities nationwide in recognizing the dedication, skill, and commitment of our 911 Communications Specialists and Leadership staff. These individuals are often referred to as the Nation’s true “First, First Responders,” and for good reason. They are the calm in the chaos, the guiding voice in our darkest moments, and the critical link between crisis and response.