National Telecommunications Week (CT)

by | Apr 10, 2025 | Comm Center News

As the director of communications for the Newtown Emergency Communications Center, I am honored to submit this letter to The Bee on behalf of my staff for National Telecommunications Week (April 13 to 19).

We are nine strong with two per diems, covering shifts 24 hours a day, seven days a week, 365 days a year, during storms, holidays, you name it, we show up for you. I try to remember to honor staff with luminaires at Ram Pasture and these yearly letters. I do it because Public Safety Telecommunicators (PSTs) are the unsung voices heard in the dark on your worst day.

Summit County considers AI for non-emergency calls (OH)

by | Apr 10, 2025 | Comm Center News

DOWNTOWN AKRON — Summit County Council April 7 discussed using artificial intelligence (AI) to process non-emergency calls for various county public safety answering points (PSAP).
Public Safety Director Lori Pesci said the AI-generated call answering system will be used at the Summit Emergency Communications Center, as well as in Akron, Bath, Hudson and at the South Summit Dispatch Center.

‘Mhmm…McGriddle’: 911 dispatcher accused of ordering breakfast while answering emergency call (GA)

by | Apr 9, 2025 | Comm Center News

SAVANNAH, Ga. (WTOC/Gray News) – A dispatcher in Georgia is accused of ordering breakfast while answering a 911 call.

On Valentine’s Day, Dylan Johnson called 911 when he thought someone was breaking into his home.

When he finally made contact with a dispatcher, he says she was ordering breakfast.

“My wife called me while I was at work about 9:30 and said someone was snooping around the house, knocking on the doors and banging on windows and stuff,” said Johnson.

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